Reception Supervisor

JR United Kingdom; Slough; On-site; GBP 30,000 - 38,000; Full time

Job summary

A prestigious 5-star luxury boutique hotel in Chelsea is seeking a Front Office Supervisor. This role involves supporting the Front Office Manager, ensuring exceptional service, and managing a dedicated team. Ideal candidates will have luxury hotel experience and strong leadership skills.

Benefits

Increased holiday allowance

Complimentary meal while on duty

HSF Health Plan

Optical cost reimbursement

Discounted shopping and cinema tickets

24/7 GP advice line access

Learning and development opportunities

Qualifications

• Minimum 2 years’ experience in a similar role within a luxury property.
• Previous experience with Guestline PMS is an advantage.
• Willingness to have a flexible working pattern to fit with business needs.

Responsibilities

• Assist in managing all Front Office Operations and provide exceptional guest service.
• Lead and motivate team members to achieve high service levels.
• Ensure efficient check-in/check-out processes, maintain guest profiles, and coordinate guest services.

Skills

Leadership skills

Strong work ethic

Agility

Clarity of thought

Good command of English

Proficient in Microsoft Office

French language skills

Tools

Guestline PMS

Job description

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Supervisory Responsibility: Oversight of Receptionists, Concierge, and Doorman

What will I get?

• Salary up to £38,000 (£18.20 per hour), depending on experience, inclusive of service charge.
• Increased holiday allowance with length of service
• Complimentary meal while on duty
• HSF Health Plan*
• Optical cost reimbursement
• Complimentary coverage for your partner and children
• High street and grocery shopping discounts, as well as discounted cinema tickets and more.
• Access to a 24/7 GP advice line and counselling services, including support for dependents.
• Learning and development opportunities.

What will I be doing?

Assist the Front Office Manager in the administration and management of all Front Office Operations while ensuring a smooth operation of our hotel, providing exceptional service to our guests, and managing a team of dedicated staff members.

• Be a positive and motivational team player who leads by example and supports the team in achieving a high level of service.
• Guest satisfaction. Uphold the highest standards of customer service, ensuring that guests have a memorable and luxurious experience.
• Ensure fast and efficient check-in and check-out processes for guests by personalising the experience and using their name.
• Arrange amenities with accurately addressed welcome cards before arrival, maintaining them daily, and promptly handling any arrangements for these guests.
• Maintain updated guest profiles to have accurate information about their needs and preferences.
• Familiarise yourself with daily operations, assist with VIP arrivals, and coordinate guest services daily, including pre-arrival emails, VIP reports, personalised guest experiences, room inspections, special room setups, amenities coordination, welcome letters, welcome gifts, room escorts, follow-ups during their stay, goodbye emails, post-stay follow-ups, etc.
• Be aware of possible VIPs arriving or visiting the Food and Beverage outlets, ensuring they are met and escorted to their destination.
• Act as a representative of higher management in their absence.
• Ability to cover night shifts and assist with other duties as needed during holidays, absences, and shift coverages.
• Proactively ensure that guests respect our good neighbourhood policies.

What are we looking for?

• Minimum 2 years’ experience in a similar role within a luxury property (pre-opening experience is highly desirable).
• Previous experience with Guestline PMS is an advantage.
• Leadership skills to effectively manage and motivate the team to achieve a high level of service.
• Has good command of the English language, spoken. French language skills are much appreciated.
• Strong work ethic, agility, and clarity of thought, with the ability to complete tasks and meet deadlines under pressure, despite interruptions.
• Willingness to have a flexible working pattern to fit in with the needs of the business.
• Proficient in the use of Microsoft Office.

Who are we?

We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences.

Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting.

Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.

*Upon successful completion of the probation period

*The service charge range fluctuates based on our forecasted business levels and may vary from month to month.