Reception Supervisor

Davidlloyd; Kettering; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Free Club Membership for you and your…

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training Discounts

Wagestream App : Get paid on demand !

Benefits Suite access

Job summary

Davidlloyd in the United Kingdom is seeking a Reception Supervisor to lead the front desk and act as Duty Manager, delivering a premium experience for members. You will mentor the reception team, welcome members in person and over the phone, and collaborate with management to maintain exceptional service standards in a fast-paced club environment.

We offer perks including free club membership for you and family, discounts on food and drinks, access to our Benefits Suite, and opportunities for

Qualifications

• Has previous experience managing a customer service led team.
• An overall passion for customer service.
• A team player, with strong communication and collaboration skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Act as Duty Manager and lead the Reception team to welcome members and provide a premium experience.
• Lead and mentor the Reception team to deliver service excellence in face-to-face and telephone queries.
• Support management in maintaining high standards of customer service at the front desk.

Skills

Customer service leadership

Team management

Communication skills

Collaboration

Job description

£14 Per Hour Would you like to join Europe's leading premium health and wellness group?

Our team members are the ambassadors of our business and the heart of what we do. W e are on the look out for a passionate Reception Supervisor to join our team!

As Reception Supervisor you will act as Duty Manager in leading the Reception team to welcome our members and providing a premium experience . Working alongside the management team, you will lead and mentor the Reception team to provide service excellence to all of our members whether this is face to face, or through telephone queries.

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling our full potential.

Some of our perks :

• Free Club Membership for you and your family!
• 50% Discount on food and drinks
• Discounts on Swimming, Tennis Lessons, and Personal Training
• Opportunities for Career Advancement through internal training and development
• Wagestream App : Get paid on demand !
• Access to our Benefits Suite .

About you :

As Reception Supervisor , we are looking for someone who :

• Has previous experience managing a customer service led team
• A n overall passion for customer service
• A team player, with strong communication and collaboration skills
• Ability to work in a fast-paced environment

Join us and help us create a thriving and inclusive culture . Together, we're m ore than a C lub!

Kettering