Reception Supervisor

The Majestic Hotel; Harrogate; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Discounted stays across our hotels and

Wellbeing resources

Career development programmes

Refer-a-friend scheme

Job summary

Cairn Group's DoubleTree by Hilton Harrogate Majestic Hotel & Spa is seeking motivated Supervisors to lead Front of House teams. You’ll support daily service delivery, coach colleagues and coordinate shifts to uphold high guest standards in a busy hotel environment.

We value positivity, reliability and a customer-first approach. Join us in Harrogate and develop your leadership career within a well-regarded hospitality group that rewards growth and teamwork.

Qualifications

• Experience in hospitality or customer-facing environment.
• Strong leadership and supervisory skills.
• Ability to prioritise and manage workloads across shifts.

Responsibilities

• Support the day-to-day operation of the Front of House department.
• Lead by example, maintaining high guest service standards.
• Provide guidance and coaching to team members across each shift.
• Organise workloads, delegate tasks and coordinate daily activities.
• Resolve guest queries and operational challenges professionally.
• Drive performance, engagement and service standards.

Skills

Hospitality leadership

Customer service

Shift coordination

Coaching staff

Tools

POS systems

Job description

Job Description

Location: DoubleTree By Hilton Harrogate Majestic Hotel & Spa

Department: Front of House

Join Cairn Group – Where People Drive Hospitality Forward, Together At Cairn Group, we're passionate about creating memorable guest experiences, and it all starts with our people.

We're looking for motivated and customer-focused Supervisors to help lead our operational teams.

Whether you're supporting service delivery, coordinating shifts, coaching team members or ensuring standards are consistently achieved, you'll play an important role in helping deliver exceptional hospitality experiences for our guests.

Making Every Moment Matter Every day is different, but every day you'll have the opportunity to make a positive impact.

You will:

• Support the day-to-day operation of the department and ensure smooth service delivery.
• Lead by example, maintaining high standards of guest service and operational excellence.
• Provide guidance, coaching and support to team members throughout each shift.
• Assist with organising workloads, delegating tasks and coordinating daily activities.
• Help resolve guest queries and operational challenges effectively and professionally.
• Contribute to the success of the wider team by driving performance, engagement and service standards.

Bring Your Personality. We'll Help You Build Your Career.

We're looking for people who:

• Have previous experience in a hospitality or customer-facing environment.
• Lead with positivity and set a strong example for others.
• Are organised, dependable and able to prioritise effectively.
• Enjoy supporting, developing and motivating team members.
• Work collaboratively and communicate confidently with colleagues and guests.
• Are eager to develop their leadership skills and grow their hospitality career.

Why Cairn Group?

Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make. We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the foundation to build long-term careers with purpose. What you'll enjoy as part of the team At Cairn Group, we recognise that our people are at the heart of our success. That's why we offer a range of benefits designed to support your wellbeing, reward your contribution, and help you build a rewarding career with us. As part of the Cairn team, you'll enjoy:

• Discounted stays across our hotels and venues
• Food, beverage, spa and leisure discounts
• Access to retail, entertainment and lifestyle discounts
• Leadership and career development programmes
• Long service awards recognising your commitment and contribution
• Refer-a-friend scheme
• Employee Assistance Programme offering confidential support whenever you need it
• Health Care Cash Plan
• Wellbeing resources and support
• Opportunities to develop and progress across our diverse hospitality portfolio

We're committed to creating an environment where people feel supported, valued and empowered to grow. Whether you're building your leadership experience or taking the next step in your hospitality career, Cairn Group offers the opportunity to develop with purpose, alongside a team that's stronger together. About DoubleTree By Hilton Harrogate Majestic Hotel & Spa

DoubleTree by Hilton Harrogate Majestic Hotel & Spa is a landmark Victorian hotel set within eight acres of gardens in the heart of Harrogate. Rich in history and character, The Majestic welcomes leisure and spa guests alongside weddings, conferences and events, with The Harrogate Spa, Carters Champagne Bar & Grill and Frederick’s Lounge & Terrace all part of the hotel experience.

Join us and help lead the teams that deliver exceptional hospitality.