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Cairn Group Hotel; Harrogate; On-site; GBP 50,000 - 80,000; Full time

Benefits offered by this job

Discounted stays

Food & beverage discounts

Spa & leisure discounts

Leadership development programs

Long service awards

Employee assistance programme

Health care cash plan

Wellbeing resources

Career progression opportunities

Job summary

Cairn Group is seeking a Head of Department for the DoubleTree by Hilton Harrogate Majestic Hotel & Spa. You will lead a key department, drive service standards, and inspire teams to deliver outstanding guest experiences.

Focus on developing colleagues, building a positive culture, and collaborating with other hotel departments to maintain operational excellence.

Qualifications

• Experience leading hospitality teams.
• Proven ability to develop and coach staff.
• Strong focus on delivering memorable guest experiences.

Responsibilities

• Lead and inspire a team that delivers exceptional guest experiences.
• Create a welcoming environment where guests feel valued.
• Support the development and growth of team members.

Skills

Leadership

People development

Guest experience

Job description

Location: DoubleTree By Hilton Harrogate Majestic Hotel & Spa

Join Cairn Group – Where People Drive Hospitality Forward, Together

At Cairn Group, we're passionate about creating memorable guest experiences, and it all starts with our people.

We're looking for an inspiring and people-focused Head of Department to join our team. Whether you're leading your department, supporting guest satisfaction or helping colleagues perform at their best, you'll play an important part in creating experiences that guests remember.

Make Every Moment Matter

Every day is different, but every day you'll have the opportunity to make a positive impact. You will:

Lead and inspire a team that delivers exceptional guest experiences.

Create a welcoming environment where guests feel valued.

Support the development and growth of team members.

Drive service standards and operational excellence.

Build positive relationships across the hotel.

Help shape a culture where people can perform, grow and succeed.

Bring Your Personality. We'll Help You Build Your Career.

We're looking for people who:

Are passionate about hospitality and guest experience.

Enjoy supporting and developing others.

Lead by example and take ownership.

Build positive relationships with colleagues and guests.

Thrive in a fast-paced environment.

Want to continue developing their leadership career.

If you enjoy creating exceptional experiences and helping teams perform at their best, we'd love to hear from you.

Why Cairn Group?

Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make. We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the foundation to build long-term careers with purpose.

What you'll enjoy as part of the team

At Cairn Group, we recognise that our people are at the heart of our success. That's why we offer a range of benefits designed to support your wellbeing, reward your contribution, and help you build a rewarding career with us.

As part of the Cairn team, you'll enjoy:

Discounted stays across our hotels and venues

Food, beverage, spa and leisure discounts

Access to retail, entertainment and lifestyle discounts

Leadership and career development programmes

Long service awards recognising your commitment and contribution

Employee Assistance Programme offering confidential support whenever you need it

Health Care Cash Plan

Wellbeing resources and support

Opportunities to develop and progress across our diverse hospitality portfolio

We're committed to creating an environment where people feel supported, valued and empowered to grow. Whether you're starting your career or taking the next step in leadership, Cairn Group offers the opportunity to build a career with purpose, alongside a team that's stronger together.

About DoubleTree By Hilton Harrogate Majestic Hotel & Spa

DoubleTree by Hilton Harrogate Majestic Hotel & Spa is a landmark Victorian hotel set within eight acres of gardens in the heart of Harrogate. Rich in history and character, The Majestic welcomes leisure and spa guests alongside weddings, conferences and events, with The Harrogate Spa, Carters Champagne Bar & Grill and Frederick’s Lounge & Terrace all part of the hotel experience.

Join us and help create exceptional experiences every day.