Front of House Supervisor – Guest Experience Leader

The Majestic Hotel; Harrogate; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted stays across our hotels and

Wellbeing resources

Career development programmes

Refer-a-friend scheme

Descripción de la vacante

Cairn Group's DoubleTree by Hilton Harrogate Majestic Hotel & Spa is seeking motivated Supervisors to lead Front of House teams. You’ll support daily service delivery, coach colleagues and coordinate shifts to uphold high guest standards in a busy hotel environment.

We value positivity, reliability and a customer-first approach. Join us in Harrogate and develop your leadership career within a well-regarded hospitality group that rewards growth and teamwork.

Formación

• Experience in hospitality or customer-facing environment.
• Strong leadership and supervisory skills.
• Ability to prioritise and manage workloads across shifts.

Responsabilidades

• Support the day-to-day operation of the Front of House department.
• Lead by example, maintaining high guest service standards.
• Provide guidance and coaching to team members across each shift.
• Organise workloads, delegate tasks and coordinate daily activities.
• Resolve guest queries and operational challenges professionally.
• Drive performance, engagement and service standards.

Conocimientos

Hospitality leadership

Customer service

Shift coordination

Coaching staff

Herramientas

POS systems

Descripción del empleo

Cairn Group's DoubleTree by Hilton Harrogate Majestic Hotel & Spa is seeking motivated Supervisors to lead Front of House teams. You’ll support daily service delivery, coach colleagues and coordinate shifts to uphold high guest standards in a busy hotel environment.

We value positivity, reliability and a customer-first approach. Join us in Harrogate and develop your leadership career within a well-regarded hospitality group that rewards growth and teamwork.