Reception Supervisor

David Lloyd Clubs; Cambridge; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Free Club Membership

50% Discount on food & drinks

Discounts on Swimming, Tennis Lessons,

Personal Training discounts

Career advancement opportunities

Wagestream app

Benefits suite

Job summary

David Lloyd Clubs Cambridge is seeking a Reception Supervisor to lead the Reception team and act as Duty Manager, delivering a premium experience for members. You will guide front-of-house operations, mentor team members, and ensure service excellence across face-to-face and telephone interactions.

We offer a welcoming, inclusive culture with opportunities for career advancement and staff perks, including free club membership for you and your family and access to our Benefits Suite.

Qualifications

• Experience managing a customer service led team.
• Passion for delivering customer service.
• Excellent communication and collaboration skills.
• Able to work in a fast-paced environment.

Responsibilities

• Lead and mentor the Reception team to provide premium service.
• Welcome members face-to-face and handle telephone queries.
• Act as Duty Manager and support the management team.
• Ensure service excellence across all member interactions.

Skills

Customer service leadership

Communication skills

Team player

Fast-paced environment

Job description

Competitive

Would you like to join Europe’s leading premium health and wellness group?

Our team members are the ambassadors of our business and the heart of what we do. We are on the look out for a passionate Reception Supervisor to join our team!

As Reception Supervisor you will act as Duty Manager in leading the Reception team to welcome our members and providing a premium experience. Working alongside themanagement team, you willlead and mentor the Reception teamto provide service excellence to all of our members whether this is face to face, or through telephone queries.

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.

Some of our perks:

• Free Club Membership for you and your family!

• 50% Discount on food and drinks

• Discounts on Swimming, Tennis Lessons, and Personal Training

• Opportunities for Career Advancement through internal training and development

• Wagestream App : Get paid on demand!

• Access to our Benefits Suite.
  

About you:

As Reception Supervisor, we are looking for someone who:

• Has previous experience managing a customer service led team

• An overall passion for customer service

• A team player, with strong communication and collaboration skills

• Ability to work in a fast-paced environment
  

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!

Cambridge