Reception Supervisor

David Lloyd Clubs; Bury St Edmunds; In loco; GBP 26.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free Club Membership

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Career advancement through internal训练

Wagestream app

Benefits Suite

Descrizione del lavoro

David Lloyd Clubs in the United Kingdom is seeking a passionate Reception Supervisor to lead the front desk team and deliver a premium experience to our members. You will act as Duty Manager, guiding staff and ensuring operations run smoothly across busy periods.

The role emphasizes mentoring colleagues, delivering excellent customer service face-to-face and over the phone, and contributing to a welcoming, inclusive club culture. If you enjoy fast-paced environments, this is the place to thrive.

Competenze

• Experience leading a customer service led team.
• Passion for delivering excellent customer service.
• Strong communication and collaboration skills.
• Ability to thrive in a fast-paced environment.

Mansioni

• Lead the Reception team to welcome members with a premium experience.
• Act as Duty Manager alongside the management team.
• Mentor and develop reception staff to achieve service excellence.
• Handle face-to-face and telephone queries with professionalism.

Conoscenze

Customer service leadership

Team leadership

Communication skills

Ability to work in fast-paced env

Descrizione del lavoro

Would you like to join Europe’s leading premium health and wellness group?

Our team members are the ambassadors of our business and the heart of what we do. We are on the look out for a passionate Reception Supervisor to join our team!

As Reception Supervisor you will act as Duty Manager in leading the Reception team to welcome our members and providing a premium experience. Working alongside themanagement team, you willlead and mentor the Reception teamto provide service excellence to all of our members whether this is face to face, or through telephone queries.

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.

Some of our perks:

• Free Club Membership for you and your family!

• 50% Discount on food and drinks

• Discounts on Swimming, Tennis Lessons, and Personal Training

• Opportunities for Career Advancement through internal training and development

• Wagestream App: Get paid on demand!

• Access to our Benefits Suite.
  

About you

As Reception Supervisor, we are looking for someone who:

• Has previous experience managing a customer service led team

• An overall passion for customer service

• A team player, with strong communication and collaboration skills

• Ability to work in a fast-paced environment
  

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!