Reception Staff - The Chamberlain Hotel, Tower Bridge

Fuller's; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Discount on food & drink for you and 2

Weekly tips paid on top of hourly pay

Discounted hotel stays

My Fuller’s benefits platform

Healthcare cash plan

Full induction and training

Wagestream access

Job summary

Fuller’s flagship London hotel, The Chamberlain, is seeking a Receptionist to create a warm welcome for guests, manage check-ins, and handle enquiries with professionalism. You will use hotel IT systems to manage reservations and guest data, contributing to a high standard of guest satisfaction across a busy property.

The role offers a clear path across Fuller’s pubs and hotels, with a supportive team, induction, and access to variety of benefits including discounts, tips, and wellbeing perks.

Qualifications

• Experience in guest services or front desk is preferred.
• Strong interpersonal and communication skills.
• Proficiency with hotel IT and reservation systems.

Responsibilities

• Create a welcoming first impression for guests arriving at the hotel.
• Manage check-ins efficiently, especially during busy periods.
• Handle various enquiries from guests with professionalism and attentiveness.
• Utilise IT systems to manage reservations and guest information.
• Prioritise guest satisfaction in all interactions.

Skills

Welcoming demeanor

Check-in coordination

Guest service

Interpersonal skills

IT systems proficiency

Tools

Hotel reservation systems

Job description

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.

Fuller’s flagship London hotel, The Chamberlain offers four-star, AA-rated accommodation near Tower Bridge. There are 64 rooms, a bar and restaurant, and a steady stream of tourist and business visitors all year round.
Having recently had an extensive refurbishment, this pub and hotel is looking stunning!!

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Receptionist:

• Create a welcoming and positive first impression for guests arriving at the hotel.
• Manage check-ins efficiently, especially during busy periods.
• Handle various enquiries from guests with professionalism and attentiveness.
• Utilise IT systems effectively to manage reservations and guest information.
• Possess strong interpersonal skills and prioritise guest satisfaction.