Reception Shift Leader

Crimson Hotels Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a dynamic Shift Leader to enhance their Front Desk operations. This role is pivotal in providing exceptional customer service and ensuring a high standard of guest experiences. The ideal candidate will thrive in a fast-paced environment, showcasing leadership skills while maximizing sales through effective upselling. With a commitment to personal growth and career progression, this position offers numerous opportunities for development within a supportive team. Join a company that values its employees and rewards their contributions with a range of exceptional benefits.

Benefits

Discounted room rates

Private Healthcare Plan

Access to training courses

Promotion opportunities

Upselling incentives

Recommend a Friend bonus

Hero Of The Month recognition

Complimentary meals on duty

Free dry-cleaning for uniforms

Free weekly English classes

Qualifications

• Previous experience in a similar role is essential.
• Strong commitment to delivering excellent customer service.

Responsibilities

• Supervise Front Desk operations to ensure high standards.
• Manage guest requests, inquiries, and complaints effectively.

Skills

Customer Service

Team Leadership

Sales Maximization

Problem Solving

Flexibility

Job description

Job Title: Shift Leader

At Crimson Hotels, we value our colleagues as key to our success. We are committed to providing limitless opportunities for career progression, personal growth, and a supportive work environment. We also offer a range of exceptional benefits to our team members.

We are seeking an experienced Shift Leader to join our team.

The Role

As a Shift Leader, you will supervise the Front Desk operations during your assigned shift to ensure high standards and deliver exceptional customer service to our guests.

Your main responsibilities include:

• Advising your shift team of any special events or VIP guests
• Monitoring the appearance, standards, and performance of reception staff with a focus on training and teamwork
• Maximizing sales revenues through up-selling
• Managing guest requests, inquiries, and complaints promptly and effectively

The Person

We seek a candidate with previous experience in a similar role, a strong commitment to delivering excellent customer service, a charismatic personality, and a talent for creating memorable guest experiences. The ideal candidate will have a positive attitude, flexibility in responding to guest requests, excellent command of English, and a professional appearance.

Benefits

• GoHilton – discounted room rates across more than 12 brands worldwide
• Private Healthcare Plan – financial support for healthcare costs
• Learning and development – access to numerous in-house and online training courses, including over 1,000 courses via our Training University
• Opportunities for promotion and departmental transfer within Hilton Group nationally and internationally
• Attractive front office upselling incentives
• Recommend a Friend bonus after 6 months of employment
• Hero Of The Month recognition program
• Complimentary freshly cooked meals on duty
• Free dry-cleaning for uniforms
• Free weekly English classes
• Various team social and wellbeing events