Reception Services Manager

BaxterStorey; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading company as a Reception Services Manager in London, where your leadership skills will ensure exemplary client care and service management across multiple sites. You'll lead a diverse team to excel in offering a welcoming environment, while enjoying benefits like excellent training, a competitive salary, and a supportive workplace culture.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Excellent training and development opportunities

Qualifications

• Proven track record of leading a team of at least 40 people.
• Understanding of service level agreements and performance indicators.
• Experience interpreting and presenting business data.

Responsibilities

• Manage reception areas, Concierge, Workplace, and Call Services.
• Ensure the highest level of client care for stakeholders.
• Lead and coach the Reception Services Team.

Skills

Leadership

Data Analysis

Performance Measurement

Client Service

Report Presentation

Job description

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Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

The warm welcome from the Reception Services Team determines the first impressions clients and visitors have of our clients’ business. The role of Reception Services Manager is to ensure that you provide the highest level of client care and personal service to all stakeholders in the clients' business, including visitors, clients, and internal stakeholders. The Reception Services Team, who will be coached and led by the Reception Services Supervisors and on-site management team, are responsible for managing the reception areas, Concierge, Workplace, Call Services (Switchboard & Room Bookings), and events. We also have a team of administration assistants and PAs on site.

Although based in London, the candidate would be expected to travel to regional sites as well as Birmingham.

Hours: 40 hrs a week.

Qualifications

• A proven track record of successfully leading a team of at least 40 people
• Experience understanding how day-to-day performance links to service level agreements and key performance indicators
• Experience in data analysis and interpreting and presenting data for business reports
• Ability to collate and report statistics for performance measurement
• Familiarity with room reservation operations

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform, which offers fabulous savings for thousands of high street retailers, hotels, cinemas, and more.
• Our Training Academy provides excellent training and development opportunities for our people.