Security Patrol Officer

Trustwide; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading Major Trauma centre in London as a Security Officer, ensuring safety and delivering excellent customer care. You will work autonomously, handling a variety of situations with professionalism and courtesy while being part of a supportive healthcare team. This role offers career development opportunities and a rewarding benefits package.

Benefits

Pension and expenses

Childcare support

Flexible working options

Career development opportunities

Staff recognition scheme

Qualifications

• Previous experience in healthcare or security environment is desirable.
• Experience as a security officer or in a customer-facing role.
• Knowledge of security legislation in healthcare.

Responsibilities

• Prevent crime by patrolling Trust sites and monitoring CCTV.
• Respond to violent, aggressive, and abusive behavior.
• Conduct initial investigations into incidents.

Skills

IT skills

Ability to produce reports

Problem solving

Customer service

Education

GCSE English Language and Maths

Health & Safety certification

Basic Security training (SIA)

Certificate in HealthCare Security training

Job description

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We are one of four Major Trauma centres in London with over 14,000 staff working across 3 sites that include two Emergency departments.

You can expect a warm welcome at Imperial College Healthcare NHS Trust (ICHNT), our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At ICHNT we appreciate our staff and reward them with an outstanding benefits package including:

·Pension and expenses

·Childcare

·Offers for staff

The Security department within the Trust is absolutely committed to delivering a professional service in line with the Trust values to ensure the safety and security of our patients, staff and visitors. We are looking for people who are committed to delivering excellent customer care, are caring and empathetic in their approach to situations and who take pride in what they do. We place a high value on treating all patients, customers and colleagues with respect and dignity, and seek people who strive for excellence and innovation in all that they do. On a daily basis you will be required to work closely with colleagues at all levels. Post holders will be required to work without supervision and use a high level of initiative in decision making. You will have the natural ability to be courteous and polite when engaging with people and able to work effectively within a team.

Main duties of the job

You will be preventing crime by patrolling the Trust sites, securing windows and doors, monitoring CCTV; you must have professional curiosity, be comfortable with being a visual deterrent and acting on behaviour deemed suspicious or criminal. Where appropriate you should be confident in removing people from Trust premises in accordance with the Criminal Justice and Immigration Act 2008. You will have contact with patients with complex mental health needs providing support to clinical colleagues who are providing care to those patients. Basic duties will also include:
• To ensure that there is an effective and timely response to violent, aggressive and abusive behaviour and that necessary action is taken.
• Be familiar with Trust policies and ensure they are applied and/ or police are informed of the matter.
• Gather evidence and information to ensure a prosecution where appropriate.
• Leading on the initial investigations into missing patients, criminal activity and may be part of the hospital response to major emergencies.
• When a criminal offence has taken place on Trust premises, under Section 24 (A) of the Police and Criminal Evidence Act 1984, you could detain an individual until police arrive.
• Conducting security patrols through all hospital premises
• Assisting the police with their enquiries
• Assisting with lift entrapments
• Production of security and crime reports utilising online and technical reporting systems.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

• GCSE English Language and Maths, or equivalent
• Previous experience working in healthcare or security environment
• Previous experience in a customer facing environment
• Health & Safety certification
• Basic Security training in accordance with SIA accreditation
• Certificate in HealthCare Security training or equivalent
• Knowledge of legislation associated with security in a healthcare setting
• CCTV operation

Experience

• Experience as a security officer or in a customer- facing role.
• Experience of working in a complex or similar type of organisation

Skills/Knowledge/ Abilities

• IT skills including Microsoft and internet use.
• Ability to produce clear and concise reports
• Ability to work with minimum supervision
• Ability to prioritise your workload
• Ability to follow written and oral instructions
• Able to solve problems and make key decisions under pressure.
• Ability to work as a member of a multi-disciplinary team.
• Ability to assist in the investigation and management of crime

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

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