Reception Manager - Night

Millennium Hotel and Resorts UK; Greater London; In loco; GBP 42.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Social Events

Wellbeing and Team Activities

Training and development

Cash

Health Plan cover option available

Pension

Salary Sacrifice Scheme

Career development and salary reviews

Interest free Season Ticket LoanScheme

Volunteer Days per year (fully paid)

Complimentary meals prepared for you

Length of Service related holiday

My Millennium discount perks

Discount on Accommodation worldwide

Life Assurance

Recommend a Friend Scheme

#GLO Caterer

Descrizione del lavoro

Millennium Hotel and Resorts UK invites applications for a Reception Manager - Night at the Millennium Gloucester Hotel London Kensington. This role oversees night audit procedures and ensures safety and security in the absence of senior management.

Join a 4-star deluxe property with extensive conference facilities and a team-driven culture. You will lead Front of House during the night, coordinate with Night Auditors, monitor room inventory, and uphold service standards across departments.

Competenze

• Ability to multi task.
• Capacity to proactively manage the operation.
• Knowledge of Opera, H&S, large hotel operations.
• Skill in communication, guest service and leadership.

Mansioni

• Manage the Front of House Operations during the Night shift, ensuring staffing levels across departments to meet duties.
• Support the Night Auditors and Reception to maintain high standards at the Reception Desk.
• Ensure market segment, nationalities and rates are correctly tracked and posted.
• Ensure all rooms are saleable, assisting to maximise room availability.
• Assist with traffic management within the lobby to minimise disturbances.
• Organise and control the administration and operation of book-outs when required.

Conoscenze

Multi-tasking

Proactive management

Guest service

Leadership

Communication

H&S knowledge

Strumenti

Opera PMS

Descrizione del lavoro

Millennium Hotel and Conference Centre Gloucester London is seeking a Reception Manager - Night this role is responsible for assisting and ensuring the night audit procedures are completed on a nightly basis and ensuring the safety and security of the complex in the absence of Senior Management.

About the Hotel

The Millennium Gloucester Hotel London Kensington is an impressive 4-star deluxe hotel in the heart of charming Kensington and a minutes' walk to Gloucester Road Underground station, allowing convenient access around London. The hotel boasts 610 spacious guest rooms and Guests will be spoilt for choice with the array of dining facilities available, including the hugely popular Humphrey's Café & Bar, South West 7 and the Bombay Brasserie. The hotel is also home to the Millennium Conference Centre which is the perfect place to host your event, with a variety of flexible meeting spaces, including 26 versatile function rooms covering a total of 1,600m2 and the capacity to accommodate up to 600 delegates. The impressive conservatory can cater for up to 300 guests and features palm trees, a piano, exclusive bar area and dance floor.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

Key Responsibilities

• Managing the Front of House Operations during the Night shift, including, but not limited to ensuring staffing levels are adequate within all Departments to fulfil all departmental duties required such as - Room Service, Concierge, Kitchen, Switchboard, Security, Shift Engineer and the Bar
• Supporting the Night Auditors and Reception ensuring the maintenance of high standards at the Reception Desk
• Ensuring the market segment, nationalities and rates are correctly tracked and posted
• Ensure all rooms are saleable, assisting as required to ensure maximum availability
• To assist with the traffic management within the lobby minimising disturbances
• To organise and control the administration and operation of book-outs when required

Experience & Qualifications

• Ability to multi task
• Capacity to proactively manage the operation
• Knowledge of Opera, H&S, large hotel operations
• Skill in communication, guest service and leadership

Benefits

• Social Events
• Wellbeing and Team Activities
• Training and development
• Cash
• Health Plan cover option available
• Pension
• Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme
• #GLO Caterer