Reception Manager Maternity Cover

Melia Hotels International; Newcastle upon Tyne; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading hotel management company seeks a Reception Manager for maternity cover in Newcastle upon Tyne. This role involves managing daily reception operations, ensuring guest satisfaction, and leading a dedicated team. Competitive salary of £28,300 plus bonuses, with various employee benefits including discounts and development opportunities.

Benefits

29 days’ holiday including 8 public holidays

Contributory pension scheme

Discounted health and dental cover

Travel and food discounts at Melia Hotels worldwide

Personal development programs

Career growth opportunities

High street discounts via Perks at Work

Qualifications

• Experience in hospitality or related activity.
• Fluency in English; additional languages are a plus.
• Strong organization, leadership, and teamwork skills.

Responsibilities

• Manage the daily operations of the Reception Department.
• Support front desk team to resolve check-in or check-out issues.
• Delegate tasks and set objectives to team members.

Skills

Customer Care

Leadership

Organization

Teamwork

Fluency in English

Knowledge of Opera system

Job description

Social network you want to login/join with:

Reception Manager Maternity Cover, Newcastle upon Tyne

Client: Melia Hotels International

Location: Newcastle upon Tyne, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 7a280bbd4b83

Job Views: 13

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

INNSiDE Newcastle

A hotel with a great deal of personality in downtown Newcastle. One part history, one part avant-garde, a vibrant combination that is perfectly reflected in this unique urban hotel. Located on the city's historic quayside with views of the River Tyne. A magnificent location and easy access, making it an ideal base for exploring everything that Newcastle has to offer.

Salary package: £28,300 plus commission on upsells, hotel discounts, health cashback plan, meals on duty, pension scheme, loyalty rewards and referral bonuses, and more.

Reception Manager (Maternity Cover – 12 months)

Main job purpose: To manage the daily operations of the Reception Department, ensuring guest satisfaction and maximum customer care through efficient and courteous service, to the required standards of the hotel. To monitor, train, and build on current standards and implement new procedures where necessary.

Responsibilities include:

• Demonstrate excellence in customer care and service, maintaining high levels of respect and professionalism.
• Support the front desk team to resolve problems or delays during check-in or check-out.
• Delegate tasks and set objectives to assistant and sub-departmental managers and supervisors.
• Responsible for staff employment and training in conjunction with HR, ensuring training manuals are up-to-date.
• Arrange rotas according to business levels, control overtime, and ensure accurate timesheet completion.
• Supervise bedroom allocation for tour groups, VIPs, and regular guests, meeting special requests.
• Maintain high standards of appearance and uniform presentation.
• Ensure hotel credit procedures are followed and records are accurate.
• Hold regular team briefings and meetings, promoting hotel facilities and sales targets.

What we are looking for:

• Experience in hospitality or related activity.
• Fluency in English; additional languages are a plus.
• Knowledge of Opera system.
• Strong organization, leadership, and teamwork skills.
• Eligibility to work in the UK.

Benefits include:

• 29 days’ holiday including 8 public holidays
• Contributory pension scheme
• Referral bonus of £500 after 6 months' probation
• Discounted health and dental cover with HSF
• Travel and food discounts at Melia Hotels worldwide
• Personal development programs and online learning access
• Career growth opportunities within over 350 hotels worldwide
• High street discounts via Perks at Work

We are committed to equality and diversity, promoting an inclusive workplace free from discrimination. Join us to be part of a sustainable, socially responsible team dedicated to a future of growth and excellence.