Patient Representative

Lensa; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare group is seeking a Patient Representative to manage inbound patient calls for scheduling appointments and answer general queries. The ideal candidate will have substantial clerical experience and outstanding communication skills, working to meet patient needs effectively in a fast-paced environment.

Benefits

Paid Time Off (PTO)

Medical Insurance

Dental Insurance

Vision Insurance

401K Plans

Tuition Reimbursement

Wellness Programs

Flexible Spending Accounts

Qualifications

• Three years of clerical experience, two years in admitting or patient intake.
• Knowledge of medical terminology required.
• Ability to communicate effectively in English.

Responsibilities

• Respond to inbound patient calls and schedule appointments.
• Handle patient inquiries with empathy.
• Strive to exceed patient expectations on every call.

Skills

Communication

Medical Terminology

Interpersonal Skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Job description

Category:Billing/Collections/Registration

Status:Full-Time

Shift:Day

Facility:Barnabas Health Medical Group

Department:Patient Access Services

Salary:$19.74 - $24.97 per hour

Location:

Remote, 95 Old Short Hills Road, Remote, NJ 07052

Job Title: Patient Representative

Location: Barnabas Health Medical Group

Department: Patient Access Services

Req#: 0000196003

Status: Full-Time

Shift: Day

Salary Range: $19.74 - $24.97 Hourly

Pay Transparency:

The above reflects the anticipated hourly range for this position if hired to work.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Patient Representative is responsible for effectively responding to inbound new and current patient calls for RWJBarnabas Health affiliated offices and schedule first time and returning patient follow-up appointments, strategically scheduling patients to the provider that will best suit their needs based on a series of clinical indicators. The Patient Representative will schedule patients and handle general questions with genuine empathy, striving to exceed patients expectations on every call.

Qualifications:

Required:

Three (3) years of clerical experience including at least two (2) years of admitting/patient intake experience in a hospital or ambulatory setting.

Knowledge of medical terminology.

Position requires exquisite communication skills.

Ability to read, write, and speak or communicate in English to successfully accomplish the essential duties of the position.

Highly effective oral and written communication skills are required to communicate with clinical, administrative and other personnel.

Superior interpersonal skills are important in maintaining a sound public image in dealing with patients, families, and referring physicians.

Must be computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Access and Power Point.

Preferred:

Ability to speak other languages a plus

Epic Experience

Scheduling Requirements:

Shift Working: Monday-Friday, 8:00AM-4:30PM

Day Shift

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

Paid Time Off (PTO)

Medical and Prescription Drug Insurance

Dental and Vision Insurance

Retirement Plans

Short & Long Term Disability

Tuition Reimbursement

Health Care/Dependent Care Flexible Spending Accounts

Wellness Programs

Voluntary Benefits (e.g., Pet Insurance)

Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer

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