Reception Manager — Lead Exceptional Front-of-House Experience

Caprice Holdings Ltd; Greater Manchester; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Dining discount 30%

Early pay access

Enhanced maternity & paternity leave

Cycle to work scheme & refer-a-friend

English language classes & recognition

Private medical & life insurance for s

Employee Assistance Programme

Structured pension scheme with company

Job summary

Sexy Fish Manchester is seeking a dedicated Reception Manager to lead our front-of-house team. You will oversee the reception, manage reservations, and contribute to delivering exceptional service in a fast-paced luxury setting.

The role requires proven FOH leadership, strong organizational and people skills, and experience with reservation systems such as OpenTable or SevenRooms. Join a celebrated venue within Caprice Holdings.

Qualifications

• Proven experience as a Reception Manager or in a similar front-of-house role within the hospitality industry.
• Strong organizational, communication, and interpersonal skills.
• Exceptional problem-solving abilities and a proactive approach to operational challenges.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Familiarity with reservation systems and administrative tasks.

Responsibilities

• Oversee the day-to-day operations of the reception area, ensuring high service standards.
• Manage and coordinate reservations, optimizing seating arrangements and guest flow.
• Open Table and/or Seven Rooms experience.
• Supervise and mentor reception staff, providing guidance to maintain a positive work environment.
• Handle guest inquiries and concerns with professionalism and prompt resolution.
• Collaborate with the management team to organize and execute private events and functions.
• Ensure adherence to company policies, procedures, and quality standards.
• Contribute to maintaining a positive and inclusive atmosphere for both guests and staff.

Job description

Sexy Fish Manchester is seeking a dedicated Reception Manager to lead our front-of-house team. You will oversee the reception, manage reservations, and contribute to delivering exceptional service in a fast-paced luxury setting.

The role requires proven FOH leadership, strong organizational and people skills, and experience with reservation systems such as OpenTable or SevenRooms. Join a celebrated venue within Caprice Holdings.