RECEPTION MANAGER

Platinum Recruitment Consultancy; London; On-site; GBP 32,000; Full time

Job summary

A 4-star hotel in London is looking for a Reception Manager to oversee reception operations, enhance guest satisfaction, and manage team dynamics. The ideal candidate will have substantial hospitality experience and a flair for up-selling. Exciting perks include free meals on duty, travel discounts, and 28 days holiday.

Benefits

Free meals on duty

Travel and food discounts across the group

28 days holiday inclusive of bank holidays

Uniform provided

Qualifications

• Previous hospitality experience as a Reception Manager or Assistant Front of House Manager.
• Flexible to work five shifts per week.

Responsibilities

• Manage the reception team and drive guest satisfaction.
• Prepare rotas and cover Duty Management shifts.

Skills

Guest Satisfaction

Team Management

Flexibility

Upselling

Tools

ONQ

Job description

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Besides the fantastic opportunity to show your talent and develop as a key member of the team and an international brand, take a look at some of the perks on offer:

• Free meals on duty
• Travel and food discounts across the group
• 28 days holiday inclusive of bank holidays
• Uniform provided

Package

Salary £32,000 p.a.

Why choose our client?

Our 4-star hotel client offers stylish accommodation with views over the waterfront, fitness facilities, a bar, and a restaurant serving traditional English cuisine. It is a popular location for both couples and corporate stays.

What’s involved?

As a Reception Manager, your duties will include managing the reception team, driving guest satisfaction, engaging with guests, seeking opportunities to up-sell, and creating a memorable stay. You will assist in preparing rotas, meeting business needs, and managing budgets, while covering Duty Management shifts as required.

We are looking for someone with previous hospitality experience as a Reception Manager or Assistant Front of House Manager, seeking their next career step or a new opportunity to join a well-known group of hotels. The candidate should be flexible to work five shifts per week and ideally have experience with ONQ or from a Hilton brand.