Reception Manager

Beaverbrook; Leatherhead; On-site; GBP 40,000; Full time

Job summary

Beaverbrook is seeking a confident and charming Head of Front Office Operations to elevate guest experiences. This role involves overseeing front-of-house operations, ensuring impeccable service standards, and fostering relationships with guests, all while leading a dynamic team in a luxury hotel environment.

Benefits

Discounts on retail and gym memberships

Wide range of development opportunities

Discounted rates on food & beverage

28 days annual leave, rising yearly

Pension

Life Insurance

Sick Pay

Long Service Awards

Cycle to work scheme

Thank you bonus through recommend a friend scheme

Qualifications

• Experience managing busy luxury hotel operations.
• Strong attention to detail and charismatic presence.
• Experience with Forbes or LQA standards is desirable.

Responsibilities

• Manage a busy front-of-house operation, leading a large team.
• Ensure all public areas are set to the highest standards.
• Build rapport with guests and anticipate their needs.

Skills

Attention to Detail

Customer Service

Leadership

Communication

Job description

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As the face of Beaverbrook, you will ensure that all Guests and Members are greeted warmly, professionally, and personally. This hands-on role requires a confident host with natural charm and a keen eye for detail, responsible for overseeing front-of-house operations and driving consistency in service. You’ll work closely with the Front Office Manager and Room Division Manager to deliver 5-star service standards, ensuring all areas are perfectly set and each team member has clear tasks.

Your focus will be on building rapport with guests, identifying preferences, and consistently improving service. You’ll also collaborate with departments like Sales, Housekeeping, Engineering, and F&B to enhance the overall guest experience.

What you’ll be doing:

• Managing a busy front-of-house operation, leading a large team during peak times.
• Ensuring all public areas are immaculately set to the highest standards.
• Greeting every guest/member by name, offering a warm, personalised experience.
• Building relationships with Members, VIPs, and returning guests, anticipating their needs.
• Collaborating with departments to ensure seamless service and experience.

Who you are:

• Immaculately presented with strong attention to detail.
• Experience managing busy luxury hotel operations, leading teams in a fast-paced environment.
• Charismatic with a commanding presence on the floor.
• Luxury hotel experience (preferably in a landmark London property).
• Experience with Forbes or LQA standards is desirable.

Hours: This position will consist of 40 hours per week

Salary: Up to £40,000 per annum, plus tronc

In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook.

As a member of our team, you can expect to receive:

• Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
• Wide range of recognised qualifications and development opportunities
• Discounted rates on Food & Beverage
• 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years
• Pension
• Life Insurance
• Sick Pay
• Long Service Awards
• Cycle to work scheme
• Earn a thank you bonus through our recommend a friend scheme