Reception Manager

Third Space; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Third Space in London is seeking a Reception Manager for our Soho club to lead Front of House and drive exceptional member service.

You will recruit, train, and develop the Front of House team, ensuring personalised interactions and a high NPS, while working closely with the Operations Manager.

Qualifications

• Experience managing a team in a luxury, member-facing environment.
• Strong communication skills both verbal and written.
• Proven track record of dealing with member complaints.
• Have great attention to detail and set a high bar when it comes to member experience.

Responsibilities

• Being responsible for the recruitment, onboarding, induction and ongoing development of every Front of House team member.
• Driving member interactions from your team, ensuring each member receives a personalised service, building their trust with each interaction and forming long lasting professional relationships.
• Serving as a role model to demonstrate appropriate behaviours; understanding the impact the Front of House department has on NPS
• Helping members with every request in a clear and timely manner, giving accurate information about the club's updates, procedures and policies, always striving for member satisfaction.
• Carrying out all required Duty Manager tasks to the required standard, ensuring their team do the same.

Skills

Team leadership

Communication skills

Customer service

Complaint handling

Job description

Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.

Our people are the creators that bring the space to life. We're a team of motivators, inventors, and coaches; always striving to grow and evolve. It's not just a job, it's a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn't have it any other way. This is our space.

We are now looking for a Reception Manager to join our Soho club. This role will play an integral part in ensuring the highest level of member satisfaction and exceptional customer service.Overseeing the Front of House department, you will work closely with the Operations Manager, while leading, training and providing support to the Front on House team.

Key responsibilities for this role will include but not be limited to:

• Being responsible for the recruitment, onboarding, induction and ongoing development of every Front of House team member.
• Driving member interactions from your team, ensuring each member receives a personalised service, building their trust with each interaction and forming long lasting professional relationships.
• Serving as a role model to demonstrate appropriate behaviours; understanding the impact the Front of House department has on NPS
• Helping members with every request in a clear and timely manner, giving accurate information about the club's updates, procedures and policies, always striving for member satisfaction.
• Carrying out all required Duty Manager tasks to the required standard, ensuring their team do the same.

About you:

• Experience managing a team in a luxury, member-facing environment
• Strong communication skills both verbal and written
• Proven track record of dealing with member complaints
• Have great attention to detail and set a high bar when it comes to member experience