Floor Supervisor

ROKA CANARY WHARF; Royal Borough of Greenwich; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

World-Class training

Global opportunities

Family Meals

Rewards & Recognition

Dining discount

Job summary

ROKA Canary Wharf is seeking an enthusiastic Floor Supervisor to join our vibrant front‑of‑house team. You will lead service excellence, ensuring a warm, memorable guest experience from arrival through departure.

As a hands‑on supervisor in a fast‑paced setting, you’ll mentor staff, maintain brand standards, and collaborate with a large team to deliver flawless service across shifts at our Canary Wharf location.

Qualifications

• Proven experience as Floor Supervisor or Head Waiter in premium, high‑volume restaurant environments.
• A genuine passion for delivering exceptional hospitality and guest experiences.

Responsibilities

• Lead front‑of‑house operations to ensure a warm, memorable welcome for every guest.
• Inspire and guide a large, dynamic team to uphold high standards of service.

Skills

Guest service

Team leadership

Hospitality

Job description

Floor Supervisor - ROKA Canary Wharf

ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: (RO) represents the vibrant atmosphere, while (KA) symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service.

About the Role

We are seeking an enthusiastic Supervisor to join our vibrant team at ROKA Canary Wharf. As a key member of our front‑of‑house team, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive.

Our Supervisors are dedicated, hands‑on, and thrive in a fast‑paced environment, all while upholding ROKA’s renowned high standards. Full of personality and professionalism, you’ll inspire your team to deliver the outstanding service and seamless guest experience that define us.

Our I deal Floor Supervisor

You’ll embody our values and bring:

• A genuine love for hospitality, with a passion for Japanese cuisine and exceptional dining experiences
• Proven experience as a Floor Supervisor or Head Waiter, in a premium, high‑volume restaurant environment
• A collaborative spirit, thriving as part of a large and dynamic team
• A warm, customer‑focused approach, with the ability to create memorable moments for every guest

Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world‑renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.

As part of our team, you’ll enjoy:

• World-Class training, designed to inspire and educate
• Global opportunities, experience hospitality around the globe with our five incredible brands
• Family Meals are shared daily
• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Dining discount, enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you.

Working at ROKA offers more than just a job – it’s an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence.

It’s a place where passion meets opportunity, and where every team member is valued for their contribution.