Reception Manager

Armstrong Vets; Ashton-under-Lyne; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Six weeks holiday

CPD allowance

Health plan

RCVS paid

Cycle to work

Discounted fees

Career progression

Job summary

Tameside Veterinary Clinic in Ashton-Under-Lyne is seeking an experienced Reception Manager to lead our reception team across a busy 4-site, 12-vet practice. The role offers salary £30,000 - £34,000 depending on experience and opportunities for career progression in a supportive environment.

You will manage rota planning, staff development and work closely with the senior leadership team to ensure an exceptional client experience and efficient daily operations.

Qualifications

• Experienced veterinary receptionist with line management experience.
• BVRA Gold Award or equivalent is preferred.
• Flexible to work across branches and support a busy multi-site practice.

Responsibilities

• Lead and develop the reception team, including rota management and performance feedback.
• Create a professional, welcoming clinic environment.
• Collaborate with senior leadership to ensure smooth running of the practice.
• Deliver exceptional client service and support business development.
• Address underperformance and maintain high standards of working practices.

Skills

Reception management

Line management

Client service

Flexible across branches

Education

BVRA Gold Award

Job description

Tameside Veterinary Clinic - Ashton-Under-Lyne

Small Animal

Full time

Permanent

Reception Manager

Tameside Veterinary Clinic is a busy 4-site, 12-vet practice looking to recruit an experienced Reception Manager to lead our reception team and help deliver an exceptional client experience across the practice.

This is an excellent opportunity for a highly skilled veterinary receptionist with line management experience to take the next step in their career within a supportive and progressive practice.

Why Join Us?

• 4-site, 12-vet practice
• Career progression opportunities
• Supportive team environment
• Salary of £30,000 - £34,000 depending on experience

Our Values

We are looking for someone who will uphold and promote our values:

What We're Looking For

Applicants should:

• Be an experienced and highly skilled Veterinary Receptionist with a BVRA Gold Award or equivalent.
• Have previous line management experience.
• Be flexible and willing to work across our branches.
• Hold a managerial qualification with a recognised body such as CIPD, CMI or ILM (desirable but not essential).

Key Responsibilities

• Create and maintain a professional and welcoming clinic environment.
• Lead and line manage the reception team, including rota management and personal development reviews.
• Work closely with the senior leadership team to ensure the practice runs smoothly and efficiently.
• Play an active role in the ongoing development of the business.
• Identify and address underperformance and poor behaviour through constructive feedback.
• Maintain and promote good working practices, improving efficiencies and standards across the practice.
• Deliver an exceptional client experience.
• Demonstrate commercial awareness and a solid understanding of veterinary business operations.
• Resolve customer complaints independently or in collaboration with members of the clinical team.
• Undertake additional duties as required by the Practice Manager and Clinical Directors.

If you are an experienced veterinary receptionist with strong leadership skills and a passion for delivering excellent client service, we would love to hear from you.

6 weeks paid holiday including bank holidays, £600.00 CPD Allowance per annum, Health plan - wide ranging contributions for health and wellbeing treatments - from dentistry to sports massage, RCVS Membership paid, one other membership subscription, VDS cover, enhanced paternity, maternity, adoption, shared parental leave and surrogacy pay, discounted veterinary fees, Offers, discounts and cashback on shopping, travel, entertainment and much more, cycle to work scheme, CPD/training support, company sick pay, colleague engagement survey, annual pay reviews, focus on employee wellbeing, career progression opportunities