Reception & Information Assistant (on-site)

onlyFE; Ipswich; On-site; GBP 23,000 - 28,000; Full time

Job summary

Suffolk New College is recruiting for a friendly and proactive receptionist/information assistant at the Ipswich Campus. You will provide a welcoming information and reception service to learners, visitors and staff with a wide range of general enquiries, ensuring a positive customer experience.

The role requires excellent communication and customer service skills, with a desirable Level 3 qualification. The post is based mainly at Ipswich but may involve travel between campuses across the

Qualifications

• Excellent communication and customer service skills.
• Ability to work proactively with a customer-focused approach.

Responsibilities

• Provide a positive, efficient information and reception service to learners, visitors and staff with general enquiries.
• Support and advise learners, visitors and staff across a wide range of enquiries.
• Be friendly, professional and enthusiastic in delivering first-class service.

Skills

Communication skills

Customer service

Education

Level 3 qualification

Job description

Starting salary is £25,803 per annum

37 hours per week, 52 weeks a year

We are looking for a friendly, professional and enthusiastic individual to provide a positive, efficient and effective information and reception service, supporting and advising learners, visitors, and staff with a wide range of general enquiries.

To apply you should have excellent communication and customer service skills, along with the ability to work pro-actively with a customer - focused approach. It would be desirable for you to hold a relevant Level 3 qualification.

The main base for this post is the Ipswich Campus, however Suffolk New College is a multi-campus, therefore you may be required to work at and travel between campuses such as the Town Centre, Cornhill location.

At Suffolk New College, we promote the culture of BeSNC. Implementing BeSNC is not just a choice; it's a commitment to providing the best possible environment for our learners to thrive. It's a commitment to nurturing an inclusive and supportive community where each student, staff and community member can reach their full potential.

Closing date: 5th October 2026 at Midnight

Interview date: Tuesday 13th October 2026

The College reserves the right to close this advert early

Kindly be advised that we are unable to provide skilled worker sponsorship. Applicants must have the right to work in the country without the need for sponsorship.

You may use AI tools to support your application but all information must truthfully reflect your own skills and experience. You may be asked to discuss the details during the recruitment process.

This College is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment. As part of our on-going commitment to Equality and Diversity, Suffolk New College guarantee to short list all applicants from a black or ethnic minority group who meet the essential criteria and all applicants with a disability who meet the essential criteria. All appointments are subject to Disclosure & Barring Service (DBS) check.