Reception & Information Assistant (on-site)

Suffolk New College; Ipswich; On-site; GBP 25,000 - 29,000; Full time

Job summary

Suffolk New College in Ipswich is seeking a friendly Reception & Information Assistant to provide a positive, efficient information and reception service to learners, visitors and staff on-site. You should have excellent communication and customer service skills and the ability to work proactively with a customer-focused approach.

A Level 3 qualification is desirable. The post is based at Ipswich Campus with possible travel between campuses; 37 hours per week, 52 weeks a year.

Qualifications

• Excellent communication and customer service skills.
• Ability to work pro-actively with a customer-focused approach.
• Desirable Level 3 qualification.

Responsibilities

• Provide information and reception service to learners, visitors and staff.
• Advise on a wide range of general enquiries.

Skills

Communication skills

Customer service

Proactive approach

Education

Level 3 qualification (desirable)

Job description

Reception & Information Assistant (on-site)

Starting salary is £25,803 per annum

37 hours per week, 52 weeks a year

We are looking for a friendly, professional and enthusiastic individual to provide a positive, efficient and effective information and reception service, supporting and advising learners, visitors, and staff with a wide range of general enquiries.

To apply you should have excellent communication and customer service skills, along with the ability to work pro-actively with a customer - focused approach. It would be desirable for you to hold a relevant Level 3 qualification.

The main base for this post is the Ipswich Campus, however Suffolk New College is a multi-campus, therefore you may be required to work at and travel between campuses such as the Town Centre, Cornhill location.

At Suffolk New College, we promote the culture of BeSNC. Implementing BeSNC is not just a choice; it’s a commitment to providing the best possible environment for our learners to thrive. It’s a commitment to nurturing an inclusive and supportive community where each student, staff and community member can reach their full potential.

Closing date: Monday 5th October 2026 at Midnight

Interview date: Tuesday 13th October 2026

The College reserves the right to close this advert early

Kindly be advised that we are unable to provide skilled worker sponsorship. Applicants must have the right to work in the country without the need for sponsorship.

You may use AI tools to support your application but all information must truthfully reflect your own skills and experience. You may be asked to discuss the details during the recruitment process.

This College is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment. As part of our on-going commitment to Equality and Diversity, Suffolk New College guarantee to short list all applicants from a black or ethnic minority group who meet the essential criteria and all applicants with a disability who meet the essential criteria. All appointments are subject to Disclosure & Barring Service (DBS) check.

We do not recognise any agencies or search agencies acting on our behalf unless they have been officially engaged. Applicants should apply to us directly and not be persuaded to go via an agency.

The college will not recognise any agency fees for recruitment activities unless an active engagement linked to a specific role has been agreed.

The college will not pay fees associated with CVs or applicants who are sent to the college via agencies on a speculative basis or in response to college adverts.

Agencies should refrain from sending CVs to anyone working for the college on a speculative basis. The college will make approaches to agencies via our HR team if we feel that we need assistance with a post.