Reception / Housekeeping Supervisor

BrewDog; City of Edinburgh; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Reception/Housekeeping Supervisor to join their dynamic hotel crew. This dual role offers the chance to excel in customer service while managing housekeeping standards in a vibrant 4-star boutique hotel. You will be the welcoming face for guests and ensure their experience is exceptional from check-in to check-out. The company values passion for craft beer and is committed to providing a supportive environment for its staff. If you thrive in a fast-paced setting and are dedicated to delivering top-notch service, this opportunity is perfect for you.

Benefits

Profit Share

Taxi Home Contribution

Staff Discount

Customer Service Incentive Scheme

4-Week Sabbatical Every 5 Years

Beer Training

Enhanced Sick Pay

Life Assurance

High Street Retail Discounts

Employee Assistance Programmes

Qualifications

• Excellent customer service skills and attention to detail.
• Previous experience in hotel operations is required.

Responsibilities

• Manage reception and housekeeping shifts, ensuring high standards.
• Support the Management Team in operational tasks at the hotel.

Skills

Customer Service Skills

Attention to Detail

Cleanliness Standards

Flexibility

Education

Experience in Hotel Operations

Job description

About Us

PROFIT SHARE | TAXI HOME CONTRIBUTION | STAFF DISCOUNT | CUSTOMER SERVICE INCENTIVE SCHEME | 4-WEEK SABBATICAL EVERY 5 YEARS | CONTRACTED HOURS

We love great craft beer. We want everyone to be as passionate about it as we are - and our bars are at the heart of that mission. You’ll help us deliver an amazing beer and customer experience every shift so, because we expect great things from you, we give great things back.

PROFIT SHARE | Our BrewDog Bars now share 10% of their profits with our fantastic crew. We’re setting the bar high for the hospitality industry and giving you even more reasons to do an amazing job.

SAFE RIDE HOME | We want to make sure you get home safe after a hard shift. That’s why we contribute £5 to your paycheck to help you get home safely after midnight. This is open to all our bar crew.

BEER TRAINING | We love beer and we want you to love beer too, so we’ll support you through the internationally-recognised Cicerone qualifications, so you can love it almost as much as we do. You also get to try loads of beer…tough job right.

STAFF DISCOUNT | 25% off in bars, 30% off online and 50% off BrewDog Merch to fill up your fridge and your wardrobe (*don’t put your hoody in the fridge though).

4-WEEK SABBATICAL | After every 5 years here you will receive an additional 4 weeks off to spend it doing whatever you want.

AND A LOT MORE | Enhanced sick pay, life assurance, high street retail discounts, employee assistance programmes, enhanced family-friendly policies around maternity and paternity leave, additional holiday days per year, pawternity leave, DE+I and crew forum groups, and beer samples on some shifts.

We’re focused on making sure that we, and future generations, have a planet to brew great beer on. Our industry-leading techniques help us create and deliver unique beer whilst doing our bit (and others’) for the environment.

About The Role

BREWDOG ARE ON THE HUNT FOR A RECEPTION/HOUSEKEEPING SUPERVISOR!

We at BrewDog have one mission. We want to make other people as passionate about great craft beer as we are. Our bars & hotels are at the forefront of that mission, delivering amazing beer, customer service and hotel experience at all times.

In this rare opportunity to join our Hotel Crew in our 4-star, 20-bedroom boutique hotel, you will be working across the reception and housekeeping departments in a dual role with a combination of reception shifts and housekeeping shifts.

Reception shifts include being a great host and the first port of call when arriving in the hotel and bar, supporting the Management Team in the operational running of the hotel reception, managing the reservation systems, responding to inquiries and taking bookings, handling bespoke reservation requests, and coordinating the check-in/out process to ensure our guests are welcomed into a stand-out venue inside and out.

Housekeeping shifts include leading the cleaning team, having impeccable room check standards, logging and replenishing guest rooms for turnover, managing the upkeep of communal areas - seeking every opportunity to maintain high standards and make the guest experience one of a kind.

You’ll be led by a super experienced Management Team alongside a large team of passionate & confident individuals. Made up of a team in the kitchen, on the floor, behind the bar and in the hotel.

About You

You’ll have an excellent standard of customer service skills, cleanliness standards, attention to detail and a willingness to learn.

You'll be dedicated and flexible - this role within BrewDog will require a working pattern of different days throughout the week and weekends.

Previous experience working in a hotel operation is required, we are also happy to provide additional training for the right candidates.

Can offer 32-40 hours - please state desired hours in your application.

THE BREWDOG CHARTER

WE BLEED CRAFT BEER | This is our true North.

WE ARE UNCOMPROMISING | If we don't love it, we don't do it. Ever.

WE COUNT TIME IN DOG YEARS | We are ambitious. We are relentless. We take risks.

WE CHALLENGE EVERYTHING | We forge our own path.

WITHOUT US WE ARE NOTHING | We are BrewDog.