Reception & Helpdesk Coordinator (Part-Time)

Rapport Guest Services; Greater London; Hybrid; GBP 13,000 - 15,000; Part time

Benefits offered by this job

Travel discounts

Grocery discounts

Life assurance

Cash rewards

Free lunch

Pension scheme

Wellness program

Employee assistance program

Digital GP services

Learning and development

WOW Awards

Paid day off

Job summary

Rapport Guest Services is seeking a Receptionist & Helpdesk Coordinator on a 24-hour-per-week schedule (Tue-Thu) to support a charity. The role blends front-of-house warmth with behind-the-scenes organisation, welcoming visitors, supporting colleagues, and ensuring helpdesk activity flows smoothly.

You will work closely with client teams, building strong relationships and keeping communication clear. The ideal candidate has at least one year of front-of-house experience, proficiency with CAFM

Qualifications

• At least 1 year of front-of-house experience in a professional setting.
• Experience with CAFM or quick to learn new systems.
• Confident with Excel and digital tasks.

Responsibilities

• Provide a warm, professional welcome to guests and users.
• Deliver front-of-house reception services with high customer service standards.
• Respond to enquiries and requests promptly, courteously and proactively.
• Handle internal and external calls professionally and efficiently.
• Coordinate meeting room bookings and catering as requested.
• Maintain and log helpdesk requests, monitor SLA compliance.
• Prepare weekly helpdesk activity reports with trends and metrics.

Skills

Front-of-house experience

CAFM

Excel

Service desk

Tools

CAFM software

Job description

Rapport Guest Services is seeking a Receptionist & Helpdesk Coordinator on a 24-hour-per-week schedule (Tue-Thu) to support a charity. The role blends front-of-house warmth with behind-the-scenes organisation, welcoming visitors, supporting colleagues, and ensuring helpdesk activity flows smoothly.

You will work closely with client teams, building strong relationships and keeping communication clear. The ideal candidate has at least one year of front-of-house experience, proficiency with CAFM