Service Desk Coordinator

Rapport Guest Services; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Travel discounts

Lunch on-site

Gym access

Pension scheme

Wellbeing program

EAP & digital GP

Job summary

Rapport Guest Services is seeking a Service Desk Coordinator to join our small team within Rapport Ambassadors, supporting a prestigious client.

You will handle helpdesk tickets, coordinate room bookings, and work with client teams to improve service delivery, while using CAFM systems and Excel for reporting. The role is full-time in Greater London with 40 hours per week.

Qualifications

• Experience using CAFM systems to log, track and resolve requests.
• Strong attention to detail and organisational skills.
• Proven ability to work with cross-functional teams.
• Excellent communication and service orientation.

Responsibilities

• Provide warm, proactive service to all building users.
• Coordinate meeting room bookings and catering.
• Work with internal teams to refine processes.
• Support reception with training for holiday cover.
• Manage helpdesk tickets, keeping requests up to date.
• Create weekly reports tracking activity and performance.
• Follow up on outstanding issues to prevent slips.

Skills

CAFM systems

Excel

Data reporting

Customer service

Teamwork

Job description

We’re looking for a Service Desk Coordinator to join our small team Rapport Ambassadors, working closely with our prestigious client to keep everything running smoothly behind the scenes.

This role is all about efficiency, professionalism and great service. You’ll be the go‑to person for helpdesk queries, ensuring requests are logged, tracked and resolved with accuracy and care. You’ll work hand‑in‑hand with the client’s teams, building strong relationships and keeping communication clear so everyone feels supported and informed.

If you thrive in a structured environment, enjoy solving problems, and have experience using CAFM systems, this could be a fantastic fit. It’s a role where your organisation, calm approach and attention to detail genuinely make a difference, both to the client and to the wider workplace experience.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; shift rota basis between 8 AM and 6 PM)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer complimentary lunch on-site while on duty; and complimentary access to the on-site gym.
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Provide warm, proactive service to all building users, ensuring every interaction feels professional and helpful.
• Coordinate meeting room bookings and arrange catering to support smooth, well‑planned meetings.
• Work closely with internal teams to refine processes and enhance overall service delivery.
• Support reception with refresher training to ensure seamless holiday cover.
• Manage helpdesk tickets, keeping all requests accurate, up to date and resolved quickly.
• Follow up on outstanding issues so nothing slips through the cracks.
• Create weekly helpdesk reports to track activity, trends and service performance.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
• Bring a can‑do attitude and always look for practical, positive solutions.
• Thrive in a fast‑paced environment, staying calm and focused when things get busy.
• Be a supportive team player who helps colleagues and contributes to a great workplace atmosphere.
• Use CAFM systems confidently and feel comfortable navigating digital workflows.
• Handle data and Excel with ease to keep reports clear and accurate.
• Show strong attention to detail so nothing gets missed and every task is completed properly.

About The Company

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.