Reception & Guest Services Associate

Battersea Power Station; Greater London; On-site; GBP 19,000 - 22,000; Part time

Benefits offered by this job

Uniform provided

Paid holidays

Overtime opportunities

Learning & development

Employee assistance programme

Health cash plan

Discount platform

Financial wellbeing tools

Recognition schemes

Team events

Job summary

Battersea Power Station is seeking a Reception Associate for 50 Electric Boulevard, London. You will welcome occupiers and guests, provide information and support, and help deliver a high level of service in a dynamic corporate environment.

The role is 16–32 hours per week, Monday to Friday, with early start times from 08:00 and latest finish at 18:00. Overtime may be required depending on demand.

Qualifications

• 1-2 years customer service or hospitality experience, ideally in a reception environment.
• Confidence using IT equipment and systems (laptop, tablet, phone, diary, email).
• Experience with Visitor Management System (VMS) is beneficial.
• Excellent written and spoken English with good spelling and grammar.
• Flexible, proactive and able to work well in a team.

Responsibilities

• Give occupiers and their guests a warm welcome and farewell.
• Support occupier engagement and foster a connected building community.
• Assist with access control, sign-ins and security coordination.
• Provide information on amenities, the Power Station and travel options.
• Handle inbound calls and emails with proactive, helpful service.
• Assist event planning in spaces and coordinate with service partners.
• Complete reporting, data entry and occupier record updates.
• Use building app to share news, events and updates.
• Participate in incident response and contingency procedures.
• Support projects and training activities as part of delivery of our product.
• Work with Guest Services during overtime shifts to assist visitors.

Skills

Customer service

Reception experience

IT literacy

Tools

Laptop

Tablet

Phone systems

Access control

Fault logging

Job description

Battersea Power Station is seeking a Reception Associate for 50 Electric Boulevard, London. You will welcome occupiers and guests, provide information and support, and help deliver a high level of service in a dynamic corporate environment.

The role is 16–32 hours per week, Monday to Friday, with early start times from 08:00 and latest finish at 18:00. Overtime may be required depending on demand.