Guest Experience & Reception Specialist

Battersea Academy for Skills & Employment (BASE); Greater London; On-site; GBP 20,664,000 - 26,174,000; Part time

Benefits offered by this job

Uniform provided

Paid holidays

Overtime opportunities

Learning & development

Employee assistance programme

Health plan discounts

Job summary

BASE Battersea Academy for Skills & Employment seeks a Reception Associate to deliver a warm welcome to occupiers and guests at 50 Electric Boulevard, London. The role combines front desk duties with building information, events support and guest management in a dynamic, office-district setting.

You will handle calls and emails, assist with access control, and collaborate with facilities and security to maintain a safe, connected environment.

Qualifications

• 1-2 years customer service or hospitality experience (ideally reception)
• Confidence using IT equipment and systems (laptop, tablet, phone, diary, email, access control)
• Experience using a Visitor Management System (VMS) would be beneficial.

Responsibilities

• Giving occupiers and their guests a warm welcome and farewell, demonstrating our Service Personality.
• Support occupier engagement activities and create a welcoming building community.
• Help keep the site safe and secure by access control, signing in guests, and working with the site security team.
• Provide information to occupiers and their guests on amenities, the Power Station, and onward travel.
• Receiving and responding to inbound calls and emails, delivering helpful service.
• Support event planning in our event spaces and coordinate with partners.
• Complete reporting with accuracy, including data input and updating occupier records.
• Use the building app to communicate news, events and updates.

Skills

Customer service

IT literacy

English proficiency

Tools

Visitor Management System

Job description

BASE Battersea Academy for Skills & Employment seeks a Reception Associate to deliver a warm welcome to occupiers and guests at 50 Electric Boulevard, London. The role combines front desk duties with building information, events support and guest management in a dynamic, office-district setting.

You will handle calls and emails, assist with access control, and collaborate with facilities and security to maintain a safe, connected environment.