Reception - Duty Manager

Whitbread; Crawley; On-site; GBP 11,000 - 19,000; Full time

Benefits offered by this job

Whitbread Benefits Card

Pension scheme

Discounts on Whitbread services

Job summary

Whitbread's Premier Inn at London Gatwick Airport (North Terminal) is recruiting a Duty Manager to lead a high-performing team and ensure a welcoming, safe guest experience.

The role focuses on health & safety, service quality, and staff development in a busy hospitality environment. We offer a permanent contract, 40-hour weeks, and a competitive hourly rate of up to £13.56.

Qualifications

• Leadership experience in roles where you have managed people, especially in retail or hospitality.
• Commitment to delivering outstanding customer experience and inspiring others.
• Willingness to start immediately and bring leadership experience to a hospitality setting.

Responsibilities

• Lead a reliable, high-performing team to ensure smooth hotel operations.
• Oversee health & safety standards and guest experience.
• Provide clear direction and support to staff to maintain service excellence.

Job description

We're currently recruiting in our London Gatwick Airport (North Terminal) Premier Inn. Working 40 hours per week, paying up to £13.56 per hour.

Duty Manager - Premier Inn

Come and be a Duty Manager at Premier Inn in London Gatwick Airport (North Terminal).

Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant.

If you’ve got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management.

We’re looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others.

Immediate start – with all leadership experience relevant.

Pay Rate

Up to £13.56 per hour (day shift)

Contract Type

Permanent – we don’t do zero hours contracts!

Hours

40 hours a week

LOCATION:

State the full address of the hotel here.

Why You’ll Love It Here

• Training and support: At Premier Inn we do careers worth staying for, so from day one, you'll receive a warm welcome and learn our simple administration system that will make your job easier. Plus, there's a clear career path within our business to help you grow.
• Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
• Pension and saving schemes: Take advantage of our company pension and save-as-you-earn scheme.
• Discounts: Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.

What You’ll Do

Join our team at London Gatwick Airport (North Terminal) as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high-performing team that ensures the smooth running of our hotel. If you’ve led a team in a retail environment, you’ll use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.

Job ref: 213702-4492

Advertised: 22 Sep 2026