Duty Manager & Guest Experience Leader — Gatwick (40h)

Premier Inn; Crawley; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Whitbread Benefits Card

Pension and savings schemes

Discounts on shops and travel

Job summary

Premier Inn is seeking a Duty Manager for London Gatwick Airport (North Terminal). You will lead a dedicated team to deliver a welcoming, safe and brilliant hotel experience, drawing on leadership experience from retail or similar environments.

The role offers immediate start, 40 hours per week, and a permanent contract. You’ll be responsible for guest satisfaction, staff development, and maintaining high standards across operations.

Qualifications

• Experience leading people in a retail or service environment.
• Strong focus on guest experience and safety.

Responsibilities

• Lead a high-performing team to ensure smooth hotel operations.
• Deliver outstanding guest experience through effective leadership and service.
• Oversee health & safety standards and operational procedures.

Skills

Leadership

Customer service

Team management

Communication

Health & safety

Job description

Premier Inn is seeking a Duty Manager for London Gatwick Airport (North Terminal). You will lead a dedicated team to deliver a welcoming, safe and brilliant hotel experience, drawing on leadership experience from retail or similar environments.

The role offers immediate start, 40 hours per week, and a permanent contract. You’ll be responsible for guest satisfaction, staff development, and maintaining high standards across operations.