Guest Experience Lead & Duty Manager

Premier-Inn; Crawley; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Whitbread Benefits Card

Company pension

Discounts on goods and services

Job summary

Premier Inn in London Gatwick Airport (North Terminal) is seeking a Duty Manager to lead a welcoming, high-performing team and ensure a safe, smooth operation and outstanding guest experiences. You will apply your leadership and organisational skills to inspire colleagues and deliver excellence.

This permanent role is 40 hours per week with a day shift pay rate of up to £13.56 per hour. If you’ve led teams in retail or similar environments, this is your next step in management.

Qualifications

• Experience leading teams in retail or similar environments.
• Strong customer focus with excellent communication.
• Ability to deliver safe, high-quality guest experiences.

Responsibilities

• Lead a reliable, high-performing team.
• Ensure health and safety standards are met.
• Deliver exceptional guest experiences.

Skills

Leadership

Team management

Customer service

Health & Safety

Job description

Premier Inn in London Gatwick Airport (North Terminal) is seeking a Duty Manager to lead a welcoming, high-performing team and ensure a safe, smooth operation and outstanding guest experiences. You will apply your leadership and organisational skills to inspire colleagues and deliver excellence.

This permanent role is 40 hours per week with a day shift pay rate of up to £13.56 per hour. If you’ve led teams in retail or similar environments, this is your next step in management.