Customer Services Adviser

Citizens Advice BANES; Newcastle upon Tyne; On-site; GBP 19,000 - 23,000; Full time

Job summary

Citizens Advice Newcastle is seeking an experienced customer services adviser to join our busy team at Newcastle City Library, in the heart of the city centre. You will be the first point of contact for clients and will welcome and assist visitors, book appointments, and support walk-in sessions.

The role requires excellent communication, strong organisational skills, and the ability to work independently or with colleagues to deliver high quality customer care to people across Newcastle.

Qualifications

• Has experience in a customer service or client-facing role.
• Demonstrates excellent communication and interpersonal skills.
• Is highly organised and able to manage a varied workload.
• Has strong administrative and IT skills.
• Is committed to providing excellent client care.
• Works effectively both independently and as part of a team.
• Shares the values and aims of Citizens Advice.

Responsibilities

• Welcome and assist clients, book appointments, support walk-in sessions and ensure that people receive the help they need in a professional and compassionate manner.
• Provide administrative support to staff and volunteers.
• Work collaboratively as part of a dedicated team and maintain high standards of accuracy and quality.

Skills

Customer service experience

Excellent communication

Organised

Microsoft Office

Teamwork

Tools

Microsoft Office

Job description

Citizens Advice Newcastle is seeking to appoint an experienced and enthusiastic customer services adviser to join our busy team at Newcastle City Library, right in the heart of the City centre. The successful candidate will start as soon as possible.

As the first point of contact for our clients, you will play a vital role in helping people to access our advice services. You will welcome and assist clients, book appointments, support busy walk-in advice sessions and ensure that people receive the help they need in a professional and compassionate manner.

The role also includes providing administrative support to our staff and volunteers and working collaboratively as part of a dedicated team. You will be highly organised self-motivated, and committed to delivering excellent customer service whilst maintaining high standards of accuracy and quality.

This is an excellent opportunity to join a well-respected local charity and make a real difference to the lives of people across Newcastle.

We are looking for someone who:

• Has experience in a customer service or client-facing role.
• Demonstrates excellent communication and interpersonal skills.
• Is highly organised and able to manage a varied workload.
• Has strong administrative and IT skills.
• Is committed to providing excellent client care.
• Works effectively both independently and as part of a team.
• Shares the values and aims of Citizens Advice.

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