Branch Banking Customer Advisor

Newcastle Building Society; Barnard Castle; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

Annual bonus/Performance pay reviews

Life assurance (4x salary)

Electric car salary sacrifice

Discounts (high street/online)

Volunteering days

Cycle to work

Gym access

Job summary

Newcastle Building Society is seeking a Customer Adviser to be part of a friendly, customer‑facing team. You will greet customers, listen to their needs, help with banking tasks, and support day‑to‑day transactions at the counter in our branches.

The role includes a 35‑hour week (Mon–Fri 9am–5pm) with Saturdays on a rota, a tailored 12‑week training programme, and opportunities to grow within the Society.

Qualifications

• Being great with people and building relationships with customers is essential.
• Strong listening skills and the ability to empathise are equally important.
• A natural team player who enjoys working closely with branch colleagues.
• Desire to learn and develop new skills even if you haven't worked in financial services before.

Responsibilities

• Open and set up tills for the day and prepare the branch for service.
• Make customer appointments and process transactions at the counter.
• Assist in opening savings accounts and related banking tasks.
• Cash up and close at the end of the day.

Skills

People skills

Listening

Empathy

Teamwork

Job description

Newcastle Building Society is seeking a Customer Adviser to be part of a friendly, customer‑facing team. You will greet customers, listen to their needs, help with banking tasks, and support day‑to‑day transactions at the counter in our branches.

The role includes a 35‑hour week (Mon–Fri 9am–5pm) with Saturdays on a rota, a tailored 12‑week training programme, and opportunities to grow within the Society.