Reception and Front of House

Imperial London Hotels Limited; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading family-run hotel as a Night Receptionist in London! You'll create memorable guest experiences, manage reservations, and thrive in a supportive team environment. With growth opportunities and dedicated training, this role promises a rewarding career with competitive benefits.

Benefits

28 Days Holiday pro-rata increasing with length of service

Free meals on duty

Uniform & dry-cleaning

Employee recognition

Social events

Interest-free Season Ticket Loan

50% discount for friends and family

Shopping discounts

Early Pay - Access to earned pay

Employee Assistance Programme

Qualifications

• 1 Year of experience as a Front Office Receptionist/Night Receptionist.
• Proficiency in English and basic IT skills required.
• Flexibility to work varied shifts, including nights and weekends.

Responsibilities

• Manage room reservations and promote the 1837 Guest Loyalty Programme.
• Provide exceptional customer service from check-in to check-out.
• Demonstrate knowledge of hotel services and local attractions.

Skills

Customer service

Problem-solving

Flexibility

Team-oriented

Basic IT skills

Professional English

Job description

Do you love meeting new people and sparking conversations?

Are you a friendly and organised team player with a knack for making others feel at ease?

Do you want to work in a unique, family-run hotel?

If so, we’dloveto hear from you!

We’re looking for a warm and welcoming Night Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional customer service, you will ensure every guest receives an authentic London experience.

Why Join Us?

This is a great opportunity to enhance your experienced in front office operations, we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager/Assistant Night Manager, Night Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role.

No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team.

Located between Tavistock and Russell Square Gardens in the vibrant neighbourhood of Bloomsbury, the Royal National Hotel places you right in the heart of London. The hotel features the on-site Blooms Café, known for its excellent coffee, and the fully refurbished London Pub, which serves classic British dishes and a variety of local beers.

What we’re looking for:

• 1 Year of Experience as a Front Office Receptionist / Night Receptionist in the hotel industry
• A natural flair for customer service
• Positive and caring personality
• Problem-solving abilities
• Flexibility to work a varied shift pattern: night shifts including weekends and bank holidays
• Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
• Professional proficiency in English
• Team-oriented attitude
• Happy to work in a fast-paced environment

Desirable (not essential but a plus!):

• Proficiency in multiple languages
• Proficiency in OPERA (PMS System)

What you will get in return

• 28 Days Holiday pro-rata increasing with length of service up to 33 days
• Free meals on duty
• Uniform & dry-cleaning
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Shopping discounts across several high-street brands and online retailers (via Each Person)
• Nursery Scheme via Each Person (subject to eligibility)
• Early Pay - Instantly access a portion of the pay you’ve already earned
• Employee Assistance Programme- Supported by Hospitality Action

You can explore additional benefitshere :

About Us:

With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.

We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!