Workplace Services Logistics Operative (multiple positions)

Warner Music Inc.; London; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a dynamic team at a leading music company as a Workplace Services Logistics Coordinator. This role is pivotal in ensuring smooth operations and exceptional service for staff across multiple locations. You'll handle logistics, manage reception duties, and support various teams in a vibrant, fast-paced environment. With a commitment to diversity and inclusion, this innovative firm values every individual's contribution. If you're a proactive, customer-focused professional looking to make a difference in a creative atmosphere, this opportunity is perfect for you. Embrace your passion for music while building a rewarding career with us.

Qualifications

• Proven track record in a customer-facing environment is essential.
• Computer literate with good knowledge of Microsoft and Google tools.

Responsibilities

• Manage reception duties including greeting visitors and handling calls.
• Coordinate logistics for deliveries, mail sorting, and office supplies.
• Assist with meeting room setups and event preparations.

Skills

Customer Service

Microsoft Word

Microsoft Excel

Google Docs

Effective Communication

Attention to Detail

Education

High School Diploma

Tools

Microsoft Office Suite

Google Workspace

Job description

Workplace Services Logistics Operative (multiple positions)

Job Description:

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:

• Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.
• Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.
• Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.
• Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow.

Job Title: Workplace Services Logistics Coordinator

A little bit about our team:

You will be part of a core in-house Facilities team, supporting approximately 800 members of staff across three buildings in West London (Kensington), and one building in East London (Shoreditch).

Your role:

This is a truly varied logistics role centred around the provision of a highly professional level of service including reception duties distributing post, portering, couriers, supply of stationery and ensuring that the facilities required by colleagues are available and they are supported seamlessly. This role is suitable for a professional and positive coordinator who understands the value of customer service and the difference that this can make to their colleagues. Working with people at all levels in a fast-paced dynamic environment and part of a focused and dynamic team, this multi-skilled role provides an exciting opportunity to make a difference at Warner Music.

This position will require being in the office 5 days a week. We believe that an in-office presence is critical for talent development, collaboration and building strong relationships.

Here you’ll get to:

• Receiving and recording both incoming deliveries, sorting and delivering as required
• Sorting and collection of outgoing mail and liaison with shipping vendors as and when necessary
• Ensure wrongly addressed mail is tracked and delivered and if not returned to sender
• Assist internal communications and marketing carrying out literature, merchandise desk drops in our buildings.
• Facilitate courier requests throughout the day prioritising urgent bookings
• Monitor stationery levels in cupboards and replenish/re-order as required
• Replenish and monitor stock levels in tea-points. Replenish coffee beans and milk in coffee machines throughout the day
• Replenish First Aid boxes and report back to the Facilities Helpdesk if they are running low
• Set up meeting rooms as requested
• Event set-up as required and assisting with meeting room and studio tech support where required
• Assist with small moves and changes across London sites
• Any other duties as required from time to time commensurate with the experience, knowledge, skills and responsibilities of the post
• Support in running fire drills
• First aider trained
• Managing reception and front of house, ensuring a tidy and presentable entrance
• Meeting and greeting staff, clients, and all other visitors
• Managing incoming phone calls in a friendly and professional manner (Screening, taking messages, etc.)
• Maintaining and upkeep of UK wide phone list
• Manage building wide artwork inventory

About you:

• Computer literate including a good working knowledge of Microsoft including Word and Excel is essential. Experience in using Google Docs, Mail, Calendars preferable
• Effective communication skills on the telephone, via email and face-to-face
• Ability to provide routine oral and written information clearly and concisely, with excellent attention to detail
• Ability to build positive working relationships with internal and external clients at all levels.
• Proven track record of working in a customer-facing environment is essential.

We’d love it if you also had:

• Experience in meeting room set up
• Reception/Front of House Experience
• Experience booking couriers

About us:

As the home to several of the world’s premier recording labels and renowned publishing companies, Warner Music Group champions emerging artists and global superstars alike.

Together, we are Warner Music Group: Music With Vision & Voice.

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