Reception and Front of House

Imperial London Hotels Limited; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading hotel in Bloomsbury as a Front Office Coordinator. You will manage guest check-ins, reservations, and inquiries, ensuring an exceptional experience. The role requires strong communication and organizational skills, with opportunities for growth and recognition.

Benefits

28 days holiday, increasing to 33 days with service

Free meals on duty

Uniform and dry-cleaning

Employee recognition and awards

Hotel discounts and local offers

Qualifications

• At least 2 years' experience as a Front Office Supervisor or Reception Manager.

Responsibilities

• Manage and input group bookings, liaising with the Groups department.
• Respond courteously to guest inquiries via the switchboard.

Skills

Communication

Organizational Skills

Multi-tasking

Positive Attitude

Tools

Microsoft Office

Opera

Job description

The job description provides a comprehensive overview of the company, role, duties, and benefits. However, it can benefit from improved formatting for clarity and conciseness. Some repetitive content about the company's history and mission could be condensed to avoid redundancy. Additionally, the structure could be enhanced with clearer headings and separation of sections for better readability. Minor grammatical adjustments and removal of irrelevant details (such as the final call to action about culinary skills, which seems misplaced for a Front Office Coordinator role) would also improve the overall quality. Here is a refined version:

About Us

Part of the Imperial London Family of Hotels, a family-run business with over 185 years of history, we are rewriting the traditional hospitality mindset with a fresh approach across our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays, starting with the right team.

Role: Front of House Coordinator / Switchboard, London

Located in the heart of Bloomsbury, the Royal National Hotel is one of the UK's largest with over 1,600 rooms. We seek a dedicated Front Office Coordinator to ensure an exceptional guest journey, managing check-in to check-out processes, reservations, and guest inquiries.

Key Responsibilities

• Manage and input group bookings, liaising with the Groups department.
• Handle booking requests and comments via Expedia, the company's app, and other platforms.
• Respond courteously to guest inquiries via the switchboard, ensuring timely follow-up or escalation.
• Send reservation confirmations and invoices to guests or clients.

Candidate Requirements

• At least 2 years' experience as a Front Office Supervisor or Reception Manager in a hotel environment.
• Passion for hospitality and creating memorable guest experiences.
• Excellent communication skills and ability to build rapport with guests and internal teams.
• Strong organizational skills, capable of multi-tasking and prioritizing effectively.
• Positive attitude, calm under pressure, and ability to work independently and collaboratively.
• Proficiency in Microsoft Office and reservation systems, preferably Opera.

Benefits

• 28 days holiday, increasing to 33 days with service.
• Free meals on duty, uniform, and dry-cleaning.
• Employee recognition, awards, and social events.
• Interest-free travel loans, hotel discounts, and local offers.
• Early Pay, shopping discounts, nursery schemes, and Employee Assistance Programme.

Join us and be part of a forward-thinking team committed to excellence in hospitality.