Duty Manager

Places for People; High Wycombe; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Full Health & Fitness membership

2% bonus scheme

Flexible working

Additional annual leave

Personal learning & development

Company Pension scheme

Cashback for healthcare costs

Shops, cinema discounts

Extra perks

Job summary

Places for People Group, through Places Leisure, is hiring a Duty Manager to lead a busy leisure centre. You will recruit and train staff, handle customer concerns and drive memberships while representing the organisation at meetings and in day-to-day operations.

You will supervise a large team, bring leadership and first-aid knowhow, and adapt to shifting schedules, including evenings, weekends and public holidays. NPLQ is essential.

Qualifications

• Supervisory/management experience in a leisure facility is desirable.
• Excellent customer service and leadership skills are essential.
• First aid experience is advantageous; NPLQ is essential.

Responsibilities

• Manage, recruit and train staff to ensure smooth daily operations.
• Deal with customer concerns and uphold service standards.
• Drive up memberships and represent Places Leisure at the centre.
• Prepare reports and attend meetings; lead a team to deliver results.
• Be flexible with shifts including evenings, weekends and public holidays.

Skills

Customer service

Leadership

First aid

Education

NPLQ qualification

Job description

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More About Your Role

This a varied and interesting role, as Duty Manager you will wear many hats! Such as managing, recruiting and training staff, dealing with customer's concerns, driving up memberships, preparing reports and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre.

You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.

For more information please download our job profile available on our website.

More About You

With this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills.

Benefits

It is essential that you hold a NPLQ qualification.

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• A bonus scheme for all colleagues at 2%
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs – up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Armed Forces

We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident

We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long‑term negative effect on their ability to do daily activities.

Neurodivergent

– Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self‑advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.