Reception Administrator

People's Partnership; Greater London; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension contributions up to 14%

Real living wage

Income protection

Healthcare

Parental and adoption leave

Study support

Travel season ticket loans

Volunteering days

Onsite gym

Social clubs and events

Job summary

People’s Partnership in London is seeking a Receptionist Administrator to deliver a warm, professional front-of-house experience and support the day-to-day running of the workplace. You will welcome visitors, colleagues and contractors, coordinating services and acting as a central contact across teams.

This role is part of a job-share arrangement, combining strong customer service with practical administrative and facilities support in a dynamic, people-focused environment.

Qualifications

• Experience in a reception/front-of-house/office support role in a professional environment.
• Strong customer service skills and ability to act as an ambassador for the organisation.
• Proven ability to manage day-to-day operational tasks including meeting rooms and general office needs.
• Comfortable handling security-sensitive processes such as access passes, keys and visitor management.
• Proactive and practical approach with ownership and escalation when needed.
• Good organisational skills with ability to prioritise tasks in a busy office.
• Proficient with standard office systems and technology.

Responsibilities

• Act as the first point of contact, delivering a warm, professional welcome to visitors, contractors and colleagues.
• Provide high-quality front-of-house experience; ensure reception and shared spaces are well presented.
• Support smooth running of the office; act as central coordinator for workplace queries.
• Set up and manage meeting rooms, including large boardroom layouts and catering/refreshments.
• Oversee stock levels for office and reception supplies; ensure timely ordering.

Skills

Front-of-house

Customer service

Office coordination

Organisational skills

Security awareness

Job-share adaptability

Tools

Microsoft Office

Desk booking systems

Job description

About People’s Partnership:

At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We’re a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What you’ll be doing:

This is a fantastic opportunity to join our London office as a Receptionist Administrator, where you’ll deliver a warm, professional front-of-house experience while supporting the day-to-day running of the workplace. Acting as a true ambassador for People’s Partnership, you’ll ensure every visitor, colleague, and contractor is welcomed in a friendly, inclusive manner and has a positive experience onsite.

Working as part of a job share, you’ll play a key role in keeping the office running smoothly—coordinating services, supporting colleagues, and acting as a central point of contact across teams. This is a varied, hands-on role that combines strong customer service with practical administrative and facilities support, making it ideal for someone who enjoys working in a dynamic, people-focused environment.

• Act as the first point of contact, delivering a warm, professional welcome to visitors, contractors and colleagues
• Provide a high-quality front of house experience, ensuring reception and shared spaces are well presented and compliant
• Support the smooth running of the office, acting as a central point for workplace queries and day-to-day coordination
• Set up and manage meeting rooms, including large boardroom layouts and catering/refreshments
• Oversee stock levels for office and reception supplies, ensuring timely ordering and replenishment
• Liaise with facilities, contractors and cleaning teams, carrying out checks to maintain a safe, efficient and well-run workplace

What we’re looking for:

• Experience in a reception, front‑of‑house, office support or workplace role within a professional environment.
• Strong customer service skills with the ability to act as a professional and welcoming ambassador for People’s Partnership.
• Proven ability to manage day‑to‑day operational tasks, including supporting meeting rooms, shared spaces and general office needs.
• Comfortable handling security‑sensitive processes such as access passes, keys and visitor management, with strong attention to detail and risk awareness.
• Proactive and practical approach, with the ability to spot issues, take ownership and escalat appropriately.
• Good organisational skills, able to prioritise tasks and manage a varied workload in a busy office environment.
• Confident using standard office systems and technology (e.g. Microsoft Office, desk booking or access control systems).
• Able to work independently while collaborating effectively as part of a job‑share arrangement.

What you can expect from us:

• Generous pension contributions with an employer contribution of up to 14%
• Real living wage
• Income protection, critical illness cover & death in service insurance
• Employee healthcare
• Parental and adoption leave
• Learning & development opportunities and study support
• Travel season ticket loans
• Volunteering days and charity payroll giving
• Onsite gym
• Social clubs and events

You can learn more about how we support our employees on our website.

Disability Statement

People’s Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. This role may support hybrid working. To make use of this arrangement, employees must have an appropriate home working environment, including a private workspace and reliable, secure high speed internet that enables them to perform their duties effectively. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.