Care Coordinator

Bromley by Bow Centre; City Of London; On-site; GBP 18,000 - 26,000; Full time

Job summary

Bromley by Bow Health Partnership is seeking a dedicated Care Coordinator to support PCN practices and multidisciplinary teams in coordinating patient care planning and delivery, notably within the Networks Home Health Programme.

The role involves coordinating care, supporting immunisation activities, and helping develop new services, with a 40-hour working week on a 12-month contract covering sabbatical leave.

Qualifications

• Higher education level or equivalent training and experience.
• Experience with health IT systems such as EMIS or AccuRx.
• Knowledge of needs of vulnerable adults and safeguarding.

Responsibilities

• Coordinate care packages for patients and carers across health, social care and mental health services.
• Provide a single point of access for staff and service users.
• Support continuity of care and act as a contact for families, residents and professionals.

Skills

Communication

Team collaboration

Care coordination

Patient support

Education

Level II Diploma in Health and Social Care or equivalent

Tools

EMIS

AccuRx

Job description

Job summary

With the advanced development of Primary Care Health Networks (PCNs) in Tower Hamlets, Bromley By Bow Health Partnership are looking for a highlymotivated, innovative person to join our General Practice Teamas a Care Coordinator on a full time basis for 12 months whilst one of our care coordinator goes on sabbatical leave.

The role is pivotal inensuring all patients receive the best possible care and service. The CareCoordinators role will support the Practice and PCN clinical director incoordinating all key activity including access to services, advice, andinformation, and ensuring health and care planning is timely, efficient, andpatient-centred. The role will include supporting digital initiatives andincludes responsibilities for the co-ordination of the patients journeythrough primary care.

Fuelledthrough the additional funding available via the national DES, it is currentlyunder-going radical expansion into new areas including direct patient care. Nowis a very exciting time to get involved in Primary Care.

Main duties of the job

Overall purpose of the post

To work closely with our PCN practices and the multidisciplinary team to provide a central co-ordination role in patient careplanning and delivery, mostly but not exclusively in the context of theNetworks Home Health Programme.

About us

We are

Bromley by Bow Health Partnership Comprising of 4 GP practices within East London (BBB Health Centre, XX Place Surgery, St Andrews and St Pauls Way Health Centre)

St Andrews Health Centre is based in Bow in East London and we recently merged with St Pauls Way Medical Centre.

We have a combined list size of 33,000 patients and have over 54,000 patients within our PCN demographic.

Please see a link for our website: Bromley by Bow Health Partnership - We are committed to creating healthy communities.

Job description

Job responsibilities

Job Description

PostTitle: PCN Care Coordinator

Reporting to: NetworkManager and Practice Manager

Accountable to: PCN Board

Workinghours: 40 hrs perweek (12 months contract: Sabbatical cover)

Pay: £16.23 an hour.

Overall purpose of the post

To work closely with our PCN practices and the multidisciplinary team to provide a central co-ordination role in patient careplanning and delivery, mostly but not exclusively in the context of theNetworks Home Health Programme.

Key responsibilities of the post

• To co-ordinate care packages for patients and their carers as identified by clinicians across health, social care and mental health services as appropriate.
• To provide a single point of access for staff & service users.
• To support the provision of continuity of care and act as a point of contact for families, residents, and professionals for identified patients in your caseload.
• To actively manage patients care plan delivery and liaise with the PCNs clinicians and Allied Professionals as needed.
• To help people to manage patients needs through answering queries, making and managing appointments, and ensuring that people have good quality information to help them make choices about their care.
• To assist people to access self-management information, interventions that support them in their health and wellbeing and increase their activation.
• To actively support the PCNs activities around immunisation including the delivery of the Covid 19 vaccination programme.
• To work with the Clinical Lead and support the further development of new services including the Home Health Programme
• To help support and coordinate monthly, quarterly, annual dashboard data, KPIs and additional target related performance reports.
• To support the coordination and delivery of MDTs including minute taking.
• Collate, prepare and submit data for returns to monitoring bodies
• Interpret data and communicate data outcomes
• To maintain accurate patients records.
• Assist with in the production of information for auditing purposes

Toundertake any other duties commensurate to the role, particularly supportingnew ways of working including remote working.

Attendall relevant and required training and comply with Network arrangements forcontinuing professional development.

SupportPCN Locality work steams

Tosupport call and recall i.e. Covid-19 booster vaccine, flu jab.

Tosupport Patient Participation Groups

Supportingpatients to use surgery pods and other online services

Tosupport patients with long term health conditions

We aim is to keep qualityhigh, services equitable and bureaucracy low in a partnership of mutual trust,respect and vision.

You will be part of a team dedicatedto the delivery of high-quality health care whilst instigating/engaging-ininitiatives to tackle the wider determinants of ill-health.

You will be part of ateam working together in a collaborative model, to maximise the benefits to ourpatients and community, while preserving the integrity and working practices ofeach of our member Practices.

Performance management and appraisal

You are expected to participate in individual performancemanagement process and reviews.

Personal development and training

We actively encourage development and are committed to offeringlearning and development opportunities for all full-time and part-timeemployees. To support this you must attend all statutory and mandatory trainingas required.

Health and safety at work

Youhave a responsibility to work within Bromley by Bow and Stepney Health CIC Network healthand safety policies and procedures to ensure that a safe working environmentfor patients, visitors and employees is maintained.

Infection control

It is your responsibility to adhere to Bromley by Bow and Stepney Health CIC Network and Practice infection control polices andguidelines in order to promote cleanliness and reduce infections.

Confidentiality and data protection

You are expected to comply with all policies and proceduresrelated to confidentiality and data protection and to work in accordance withrelevant data protection legislation.

Risk management

Youare expected to be familiar with the Bromley by Bow and Stepney Health CIC Network riskassessment and risk control processes and procedures and to report accidents orincidents promptly.

Conflict of interest

You are required to declare any interest, direct or indirectwith contracts involving the Bromley by Bow and Stepney Health CIC Network and should not further yourprivate interests in the course of your work with the Network.

Equality and diversity

We value equality and diversity in employment and in theservices we provide. We will work hard to ensure that all job applicants,employees and service users are treated fairly and valued equally regardless ofsex, marital status, domestic circumstances, age, race, colour, disablement,ethnic or national origin, social background or employment status, sexualorientation, religion, beliefs, HIV status, gender reassignment, politicalaffiliation or trade union membership. You are responsible for understandingand adhering to Bromley by Bow and Stepney Health CIC Network policies and procedures regardingthe promotion of equality for staff and service users.

Code of conduct

You are expected to follow the Bromley by Bow and Stepney Health CIC Network code ofconduct for employees and managers.

Safeguarding adults and children

You must make yourself aware of your responsibilities tomaintain the wellbeing and protection of vulnerable children and adults. If youhave reason for concern that a patient is at risk you should escalation this toan appropriate person, such as your manager, a safeguarding lead or any otherappropriate colleague.

Reviewof this Job Description

This job description seeks to outline the keyduties and responsibilities of the post; it is not a definitive document anddoes not form part of the Statement of Main Terms of Employment (SMT). The jobdescription will be reviewed on an annual basis.

The post holder may, with their agreement, whichshould not reasonably be withheld, be required to undertake other duties asrequired, which fall within the grading of this post, to meet the needs of thisdeveloping programme of work.

Person Specification PCN Care Coordinator

We will select people who have thefollowing skills, knowledge or experience and we may ask you to tell us aboutthese at interview. When you fill in your application form you should useexamples to show us that you have these skills and experience. Examples can be from past jobs or from activities in your life.

Person Specification

Qualifications

Essential

• Higher education level e.g. Level II Diploma in Health and Social Care or equivalent level of training and experience
• Evidence of consistent pattern of learning from education, training and experience

Experience

Essential

• Experience of working with Health IT systems such as EMIS or AccuRx
• Knowledge of the needs of vulnerable adults, safeguarding and the associated legislative framework
• Experience and knowledge of working with communities within Tower Hamlets
• Understanding of human needs: physical, emotional, social
• Experience in Primary Care or social care
• Ability to communicate confidently both with clinical and non-clinical staff
• Good time management and prioritisation skills
• Ability to work on own initiative
• Adaptability and a flexible positive approach
• Willingness to undertake further learning and training
• Experience of developing relationships with a wide variety of people
• Demonstrate commitment to team working
• Good IT skills
• Fitness to do the job within manual-handling policy
• Ability to work with high volumes of patient contacts and a pressurised environment on a daily basis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bromley by Bow Health Partnership

Address

St. Andrews Health Centre

2 Hannaford Walk

London

E33FF

United Kingdom

Employer's website