Real-World Studies Project Coordinator: Impact & Growth

M3 USA Corporation; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Bonus scheme

Group Life Cover 4x salary

Pension 4%/4% employee/employer

Vitality health

Staff discount scheme

Discounted gym membership

Job summary

All Global, part of M3 Inc., seeks a Project Coordinator to support Real-World research projects, ensuring participant records are accurate, incentives processed correctly, and panellist queries handled efficiently.

You will coordinate project administration tasks, update trackers, identify issues, and help the team run projects smoothly. Strong Excel skills and attention to detail are essential; Confirmit experience is a plus.

Qualifications

• Previous experience in a project coordination, project support, or administrative role would be an advantage.
• Strong attention to detail and a high level of accuracy when working with data.
• Good working knowledge of Microsoft Excel.
• Experience using survey platforms such as Confirmit would be a plus.
• Strong organisational and problem‑solving skills.
• Excellent written communication skills, particularly when dealing with participant enquiries.
• Ability to manage multiple tasks and priorities across several projects.

Responsibilities

• Monitor the delivery status of participant packs and PSCs.
• Check tracking numbers and review estimated delivery dates.
• Identify any delivery issues and flag them to the relevant team members for follow‑up.
• Maintain accurate shipment records and update project trackers as required.
• Support the investigation of discrepancies between PRF data and PSC records.
• Gather and organise information needed by the CR team to investigate and resolve issues.
• Record findings and keep clear documentation of discrepancies and actions taken.
• Support with panellist enquiries received.
• Provide clear, professional, and timely responses to project‑related questions.
• Escalate more complex issues where necessary and ensure appropriate follow‑up is completed.
• Calculate and process participant incentives in line with project requirements.
• Maintain accurate records of incentive payments.
• Review participant completion data to confirm incentive eligibility where applicable.
• Support the wide‑​scope team with general administrative and project‑related tasks as required.

Skills

Attention to detail

Excel

Organization

Communication

Multi-tasking

Tools

Confirmit

Job description

All Global, part of M3 Inc., seeks a Project Coordinator to support Real-World research projects, ensuring participant records are accurate, incentives processed correctly, and panellist queries handled efficiently.

You will coordinate project administration tasks, update trackers, identify issues, and help the team run projects smoothly. Strong Excel skills and attention to detail are essential; Confirmit experience is a plus.