Real-Time Field Operations & Dispatch Coordinator

Saltire Facilities Management Limited; Scotland; On-site; GBP 24,300 - 29,700; Full time

Job summary

Saltire Facilities Management Limited in Bellshill is seeking a Field Operations & Dispatch Coordinator to act as the operational control hub for gas engineers and field operatives. You will plan, prioritise and deliver work efficiently, safely and in line with client contracts, in a real-time coordination capacity.

The role focuses on dispatch, KPI achievement and rapid decision making under pressure, with duties spanning scheduling, emergency response and close collaboration with internal

Qualifications

• Experience in a dispatch, scheduling or operations coordination role.
• Experience working to KPIs and Service Level Agreements
• Strong organisational and prioritisation skills
• Ability to make confident decisions under pressure
• Competent IT skills, including mobile workforce/PDA systems
• Excellent verbal communication skills

Responsibilities

• Plan, schedule and allocate daily workloads to gas engineers and field operatives
• Dispatch work electronically via PDA/mobile workforce systems
• Monitor live job progress and adjust schedules to maintain performance targets
• Prioritise and coordinate emergency callouts in line with safety regulations and contractual obligations
• Reallocate works dynamically to minimise downtime and maximise productivity
• Ensure adherence to client KPIs, SLAs and response times
• Monitor engineer productivity and escalate operational risks when necessary
• Maintain accurate system records, job notes and completion data for audit purposes
• Support continuous improvement initiatives within Service Delivery
• Act as first point of contact for engineers requiring operational support
• Handle inbound calls from field operatives and manage escalations appropriately
• Liaise with internal departments and clients to provide timely service updates

Skills

Dispatch coordination

KPI & SLAs

Organisational skills

Decision making under pressure

IT skills

Verbal communication

Tools

Mobile workforce systems

Job description

Saltire Facilities Management Limited in Bellshill is seeking a Field Operations & Dispatch Coordinator to act as the operational control hub for gas engineers and field operatives. You will plan, prioritise and deliver work efficiently, safely and in line with client contracts, in a real-time coordination capacity.

The role focuses on dispatch, KPI achievement and rapid decision making under pressure, with duties spanning scheduling, emergency response and close collaboration with internal