Strategic Dispatch & Field Service Controller

TSG UK; Longforgan; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Salary

Free Parking

Health Benefits Package

Life Assurance

Bonus scheme based on performance

Job summary

TSG UK is seeking a Field Service Area Controller based in Longforgan/Dundee/Basildon. This role involves managing interventions for a team of field engineers and ensuring customer satisfaction through efficient call handling and coordination.

Ideal candidates should have experience in customer service, strong organizational skills, and proficiency in Microsoft Office. Competitive salary and health benefits are offered, along with opportunities for hybrid working after training.

Qualifications

• Experience in a customer service role is essential.
• Strong communication skills necessary for the role.
• Ability to organize and manage time effectively.

Responsibilities

• Control and coordinate site visits for field engineers.
• Manage customer quotations for additional work.
• Update customer databases and complete reports.

Skills

Customer service experience

Excellent communication skills

Organizational skills

Time management skills

Multitasking ability

Teamwork

Microsoft Office skills

Job description

TSG UK is seeking a Field Service Area Controller based in Longforgan/Dundee/Basildon. This role involves managing interventions for a team of field engineers and ensuring customer satisfaction through efficient call handling and coordination.

Ideal candidates should have experience in customer service, strong organizational skills, and proficiency in Microsoft Office. Competitive salary and health benefits are offered, along with opportunities for hybrid working after training.