Real Estate Operations Specialist - Part-Time Support

Knight-Frank; Guildford; On-site; GBP 26,000 - 36,000; Part time

Job summary

Knight Frank in Guildford is seeking a part-time Operations Coordinator to support the South East Land & New Homes team within Regional Residential Development. The role combines sales administration and business operations to ensure smooth day-to-day performance.

You will assist with customer experience, compliance, data quality, and office processes, working with Partners, Department Heads and London-based Operations Managers. A dynamic, collaborative approach is valued.

Qualifications

• 2+ years' experience in a similar operations, administration or secretarial role.
• Proficient in Microsoft Office applications.
• Excellent standard of written and spoken English, with strong grammar and spelling.
• Strong attention to detail.
• Diligent and efficient.
• Flexible, adaptable and collaborative approach.
• Calm under pressure.
• Self-motivated and proactive.
• Strong team player.

Responsibilities

• Provide an exceptional internal and external customer experience in every interaction.
• Assist in answering incoming and outbound calls and welcome clients, taking accurate information.
• Manage and coordinate external enquiries and office inboxes to arrange property visits.
• Maintain a tidy office environment.
• Assist the Department Head with the implementation of Customer Experience initiatives.
• Drive Net Promoter Scores through customer journey improvement initiatives.
• Refer clients to Knight Frank services, including Commercial and the Global Network.
• Create and manage new contacts, property records and instructions on the in-house CRM system for all team members.
• Prepare and manage documents such as terms of business and conflict of interest documentation via DocuSign.
• Ensure compliance with internal and external best practices and regulatory requirements.
• Liaise with clients to obtain necessary documentation and maintain data quality.
• Organise business generation events, meetings and lunches.
• Accurately generate sales invoices and credit notes; manage monthly reconciliations.
• Support with expenses submission and commission payments.

Skills

MS Office

English proficiency

Attention to detail

Team player

Calm under pressure

Self-motivated

Adaptable

Flexible

Job description

Knight Frank in Guildford is seeking a part-time Operations Coordinator to support the South East Land & New Homes team within Regional Residential Development. The role combines sales administration and business operations to ensure smooth day-to-day performance.

You will assist with customer experience, compliance, data quality, and office processes, working with Partners, Department Heads and London-based Operations Managers. A dynamic, collaborative approach is valued.