Real Estate AI Customer Success Associate

Orbital Witness; Greater London; On-site; GBP 40,000 - 64,000; Full time

Job summary

Orbital is hiring an Early-Career Customer Success Associate (Support) to be the first point of contact for customers and ensure fast, expert answers. You will grow with senior CS staff, learn the product deeply, and build communication skills while handling real estate clients in the US and UK.

Join a bold, high-learning team that values proactive ownership, cross-functional collaboration, and scalable customer programs as Orbital expands globally.

Qualifications

• Exceptional written communication with clients and colleagues.
• Ability to respond quickly and accurately to customer inquiries.
• Comfort making phone calls and engaging with senior professionals.
• Interest in AI technology and its application in real estate.
• High ownership mentality and proactive problem solving.

Responsibilities

• Manage the inbound support queue and provide first responses quickly.
• Resolve customer queries accurately and escalate when needed.
• Develop product fluency and become a go-to internal expert.
• Share feedback with Product and Engineering based on customer insights.
• Make calls when issues cannot be solved via email.

Skills

Exceptional written communication

Fast response instincts

Phone communication

Interest in AI technology

Ownership mindset

Stakeholder engagement

Job description

Orbital is hiring an Early-Career Customer Success Associate (Support) to be the first point of contact for customers and ensure fast, expert answers. You will grow with senior CS staff, learn the product deeply, and build communication skills while handling real estate clients in the US and UK.

Join a bold, high-learning team that values proactive ownership, cross-functional collaboration, and scalable customer programs as Orbital expands globally.