AI-Powered Legal Real Estate Support Associate

present of AI; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Orbital is seeking a first-line support member to join a small customer team in Greater London. The role focuses on fast, accurate first replies, managing the support queue, and calling customers when needed.

A background in property law support or real estate transactions fits well, with value placed on clear communication and ease in discussing with senior lawyers. The position offers exposure to AI-assisted legal tools, involvement in drafting replies, and learning patterns from product

Qualifications

• Minimum 1–2 years in a customer support role.
• Ability to communicate clearly and professionally with clients.
• Comfort with phone conversations and written replies in a fast-paced environment.

Responsibilities

• Manage the support queue and prioritize requests.
• Provide first-line, accurate replies to inquiries.
• Call customers when email is insufficient and escalate when needed.
• Engage with senior lawyers to understand product usage and client needs.

Skills

Customer support

Clear communication

Phone handling

Query triage

Tools

CRM software

AI drafting tools

Job description

Orbital is seeking a first-line support member to join a small customer team in Greater London. The role focuses on fast, accurate first replies, managing the support queue, and calling customers when needed.

A background in property law support or real estate transactions fits well, with value placed on clear communication and ease in discussing with senior lawyers. The position offers exposure to AI-assisted legal tools, involvement in drafting replies, and learning patterns from product