Reading-Based Supporter Experience Exec

Guide Dogs; Theale; Presencial; GBP 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual leave 26d

Real Living Wage Employer

Pension scheme

Flex pot

Resumo da oferta

Guide Dogs is seeking a self-motivated Customer Service Executive (internally known as a Supporter Experience Executive) for our Reading site. You will provide first-class support to current and prospective supporters, building lasting relationships and driving satisfaction through every interaction.

You will be the friendly voice guiding supporters, resolving inquiries efficiently in a fast-paced environment, and contributing to a culture of excellent service while upholding our values and

Qualificações

• Experience in customer service preferred.
• Excellent communication skills.
• Empathy and problem-solving abilities.

Responsabilidades

• Respond to supporters in a professional, accurate manner using Guide Dogs policies.
• Build relationships with supporters through clear, empathetic communication.
• Handle inquiries and resolve issues to maximise supporter satisfaction.
• Collaborate with the team to share knowledge and maintain a positive customer-focused environment.

Descrição da oferta de emprego

Guide Dogs is seeking a self-motivated Customer Service Executive (internally known as a Supporter Experience Executive) for our Reading site. You will provide first-class support to current and prospective supporters, building lasting relationships and driving satisfaction through every interaction.

You will be the friendly voice guiding supporters, resolving inquiries efficiently in a fast-paced environment, and contributing to a culture of excellent service while upholding our values and