Supporter Experience Executive – Customer Service

The Guide Dogs for the Blind Association; Burghfield Common; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

26 days annual leave

Real Living Wage Employer

Flex pot

Buy and sell annual leave

Discounts and cash-back scheme

Excellent pension scheme

Job summary

The Guide Dogs for the Blind Association in Reading is seeking a Customer Service Executive to deliver first-class support to supporters, helping to maximise retention and build long-term relationships. The role is office-based, 35 hours per week, 9am to 5pm, Monday to Friday, with interviews planned for week commencing 23 November.

You will respond professionally, use policy knowledge, and provide empathetic assistance across inquiries, contributing to an excellent supporter experience and

Qualifications

• Excellent communication skills and empathy.
• Proactive approach to gathering and coordinating information.
• Ability to handle enquiries and complaints professionally.
• Experience delivering high-quality customer service.

Responsibilities

• Respond to supporters professionally with accurate information.
• Adapt communication style using emotional intelligence to build relationships.
• Handle complaints diplomatically to maximise satisfaction.
• Collaborate with the team to share knowledge and maintain a positive, customer-focused environment.

Skills

Communication skills

Empathy

Team collaboration

Job description

The Guide Dogs for the Blind Association in Reading is seeking a Customer Service Executive to deliver first-class support to supporters, helping to maximise retention and build long-term relationships. The role is office-based, 35 hours per week, 9am to 5pm, Monday to Friday, with interviews planned for week commencing 23 November.

You will respond professionally, use policy knowledge, and provide empathetic assistance across inquiries, contributing to an excellent supporter experience and