Library Assistant

Adecco; Belfast City District; On-site; GBP 12,000 - 17,000; Full time

Job summary

Adecco is seeking a Library Assistant (Temporary) to support a busy library in Belfast. You will staff the issue desk, use the Library Management System, and guide students and staff in accessing resources.

The role focuses on customer service, clear communication, and teamwork, with duties including assisting with e-resources, responding to enquiries, and performing light administrative tasks.

Qualifications

• Strong customer service mindset.
• Excellent communication skills, both verbal and written.
• Basic knowledge of library systems and resources, or willingness to learn.
• Good organisational skills and attention to detail.
• Ability to work collaboratively in a team-oriented environment.

Responsibilities

• Staff the issue desk and operate the Library Management System to manage circulation.
• Assist users with services and resources for assignments and research.
• Respond to enquiries in person, by phone, and by email with excellent service.
• Offer basic guidance on resources and referencing techniques.
• Provide instruction on e-resources and refer complex queries to senior staff.
• Maintain correct handling of monetary transactions and till reconciliation.
• Keep library materials organised using Dewey Decimal Classification and shelving.
• Help with induction tours and general library administration tasks.

Skills

Customer service mindset

Communication skills

Organisational skills

Teamwork

Tools

WorldShare Management Services

Job description

Library Assistant (Temporary)

Key Responsibilities:

• Staff the library's issue desk and efficiently operate the Library Management System (WorldShare Management Services) to manage the circulation of materials, including issuing, discharging, and renewing items.
• Provide proactive assistance to library users, guiding them in the use of services and facilities.
• Respond to library enquiries in person, via telephone, and email, ensuring excellent customer service.
• Offer basic advice to students and staff on selecting and accessing resources for their assignments and research needs.
• Provide instruction on the library's electronic resources, including e-journals, eBooks, and academic databases, while referring complex queries to senior staff.
• Assist users with copyright queries regarding the use of print and electronic materials, ensuring compliance with statutory obligations.
• Guide students on Harvard Referencing to promote best practises in academic writing.
• Advise users on library rules, policies, and their rights and responsibilities, including issues related to fines and overdue items.
• Accurately handle and record all monetary transactions related to library services, ensuring efficient till reconciliation.
• Maintain the order and organisation of library resources using the Dewey Decimal Classification System, including shelving and tidying.
• Carry out administrative tasks such as photocopying, preparing resources, and assisting with the processing of new materials.
• Open and lock the library daily, acting as the first point of contact for any incidents, especially during evening hours.
• Participate in library induction tours, offering guidance to new students and helping them acclimatise.
• Ensure library equipment is functional and report any faults promptly.
• Undertake any other related duties as reasonably requested.

What Our Client Offers:

• A vibrant and engaging work environment within the education sector.
• Opportunities to make a positive impact on students' academic journeys.
• A chance to develop valuable skills and experience in library services.

Ideal Candidate:

• A strong customer service mindset with a passion for helping others.
• Excellent communication skills, both verbal and written.
• Basic knowledge of library systems and resources, or a willingness to learn.
• Good organisational skills and attention to detail.
• Ability to work collaboratively in a team-oriented environment.

Adecco is a disability-confident employer.

It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.

Adecco is committed to building a supportive environment for you to explore the next steps in your career.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.