Library Assistant

Cardiff University; Cardiff; In loco; GBP 25.000 - 26.000; Part-time

Descrizione del lavoro

Cardiff University is hiring a Library Assistant to handle customer enquiries face-to-face, by phone and via online chat. You will assist with books and journals both physically and electronically, and support remote services including the online chat facility.

The role covers four libraries (Arts and Social Studies, Bute, Science and Trevithick) with shifts in the evening and at weekends, 15–20 hours per week. Salary is £24,727 to £24,928 per annum, pro rata for hours worked (Grade 2).

Competenze

• Face-to-face, telephone and online chat enquiries handled.
• IT skills used to assist customers and colleagues.

Mansioni

• Deliver library services in a customer-friendly and customer-focused way.
• Be responsive to the changing needs of staff, students and NHS/partner staff and the public.
• Support teaching, learning and research programmes and the library's strategy.

Descrizione del lavoro

The post of Library Assistant is a diverse customer services role, dealing with a range of enquiries face to face, by telephone and via our internet chat service – no day is the same as another.

You will assist with ensuring our customers get the books and journals they want when they need them, both physically and electronically. You will also support our remote services, including the online instant chat facility.
You will use your IT skills to assist customers and colleagues, including university academic staff and students, Cardiff and Vale University Health Board and NHS Wales staff and members of the public.
The posts are based in four of our libraries during evening / weekend hours. The libraries are Arts and Social Studies, Bute, Science and Trevithick.
The posts are open-ended and between 15 – 20 hours a week depending on shift patterns.
Shift Patterns:

Monday to Friday: 5pm – 9:30pm

Saturdays – between 9:45am – 5:30pm

Sundays – between 9:45am – 9:30pm
Salary: £24,727 - £24,928 per annum, pro rata for hours worked (Grade 2)

You will be part of a team ensuring that the library services:

• are delivered in a customer friendly and customer focussed way, in line with the Library Service Promise;
• are responsive to the changing needs of University staff, students and those of our partner NHS Health Board/Trusts
• support the University’s teaching, learning and research programmes;
• support the University’s strategy

You will engage and uphold the University Library Service’s values and behaviours.

Date advert posted: Monday, 09 November 2026

Closing date: Monday, 23 November 2026

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We especially welcome and encourage applications from those under-represented groups within the University workforce, such as those who identify as LGBT+, Ethnic Minority or those with disabilities. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

£24,727 to £24,928 per annum, pro rata for hours worked (Grade 2)