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Travail Employment Group; Worksop; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

28 days holiday (20 + 8)

Pension: 5% employee / 3% employer

Free onsite parking

Full training

Job summary

Travail Employment Group in Worksop is seeking a customer service team leader to support a busy UK-EU customs operation. You will lead a small team, ensure declarations are completed accurately and on time, and help customers navigate the customs process.

The role offers full training, a 4on/4off shift pattern (09:30–20:00) and a starting salary of around £30,000, with benefits including 28 days holiday and a pension. An opportunity to build a long-term career in a 24/7 global service operation.

Qualifications

• Experience leading or supervising a customer service team.
• Strong organisational skills and ability to manage priorities in a fast-paced operation.
• Proficient IT skills including Microsoft Office and CRM platforms.
• Willingness to learn customs procedures; training provided.

Responsibilities

• Lead and support the team to deliver daily customs-related customer service activities.
• Ensure declarations and admin are completed accurately within timescales.
• Respond to customer queries via email, portals and internal systems.
• Maintain compliance with customs procedures and current legislation.
• Monitor team performance, quality and service standards.
• Plan staffing across shifts and escalate issues early.
• Coach and develop team members to improve performance.
• Promote a positive customer-centric working culture.
• Oversee end-to-end flow so goods move without delay.

Skills

Team leadership

Organisational skills

IT systems

Coaching

Problem solving

Tools

Microsoft Office

CRM platforms

Job description

Working Monday to Sunday on a 4on/4off shift pattern: 09:30 – 20:00, the customer services team leader will work in a busy customs operation supporting the smooth movement of goods between the UK and EU.

This is a great opportunity for a people-focused team leader with customer service experience who wants to develop their career in a specialist and growing area of logistics and customs.

You’ll lead a team responsible for ensuring customer declarations are completed accurately and on time, helping customers navigate the customs process and making sure service levels, compliance and quality standards are consistently met.

Full training will be provided, so this role could suit an experienced customer service team leader looking to step into a customs-focused environment.

Key responsibilities

• Lead, organise and support the team to deliver daily customs-related customer service activities
• Ensure customer declarations and associated administration are completed accurately and within required timescales
• Respond to customer queries efficiently across email, portals and internal systems
• Maintain compliance with customs procedures and current legislation
• Monitor team performance, quality and service standards
• Plan staffing across shifts, identifying issues early and escalating where needed
• Coach and develop team members to build capability, confidence and performance
• Promote a positive, quality-focused and customer-centric working culture
• Oversee the end-to-end flow of activity to ensure work is completed in the right order and goods move without unnecessary delay

About you

• Experience leading or supervising a team within a customer service environment
• Strong organisational skills and the ability to manage priorities in a fast-paced operation
• Confidence using IT systems, including Microsoft Office and CRM-style platforms
• A strong eye for detail and commitment to accuracy
• The ability to coach, motivate and support others
• A proactive approach to problem-solving and service delivery
• Experience of customs processes, duty and VAT calculations would be an advantage, but is not essential, as full training will be given.

Starting salary of c.£30,000

Full training in customs procedures and end-to-end operational processes

28 days holiday (20 + 8), increasing by 1 day per year up to 25 days plus bank holidays

Pension: 5% employee contribution and 3% employer contribution

Free onsite parking, bus route access, stable business with a full order book and a supportive and friendly working environment

Opportunity to build a long-term career within a 24/7 global service operation

Job no. 34001509.

Travail Employment Group is operating as an employment agency in this instance.