Custom Operations Supervisor

Platinum Recruitment Consultancy; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private health insurance

Life insurance

Bonus scheme

Retirement plans

Opportunity to work with international

customers

Varied role

Process improvement opportunities

Job summary

Platinum Recruitment Consultancy is seeking an experienced Custom Operations Supervisor in London to lead key customer accounts with international exposure. The role covers customs expertise, freight forwarding and customer operations, with ownership of account performance and development.

You will build strong relationships with global customers, manage service levels, and work closely with supply chain teams to drive efficiency and commercial growth across nominated accounts.

Qualifications

• Minimum 5 years’ senior‑level experience within freight forwarding and customs.
• Strong knowledge of customs regimes and international transportation.
• Experience across import/export processes and supply chain operations.
• Commercially aware with a proven track record in customer service.
• Strong negotiation, presentation and project management skills.
• Excellent communication and relationship‑building abilities.
• Confident using Microsoft Office and operational systems.
• Able to manage multiple priorities while maintaining a strategic outlook.
• Strong people skills with the ability to achieve results through others.
• Additional languages would be advantageous.

Responsibilities

• Oversee day-to-day operations across nominated customer accounts while acting as a key link between customers and internal teams.
• Ensure customs compliance across nominated accounts.
• Build and maintain strong local, regional and international customer relationships.
• Support account development, commercial growth and continuous improvement.
• Monitor volumes, revenue, profitability and operational performance.
• Produce and review regular customs and financial reporting.
• Coordinate customer teams and ensure consistent processes across the wider network.
• Identify opportunities to improve efficiency, reduce costs and strengthen margins.
• Attend customer meetings both on and off site.
• Work closely with supply chain, logistics and internal management teams.
• Lead projects and support the development of customer solutions.
• Contribute to team development and wider business objectives.

Job description

Custom Operations Supervisor - London | Lead key customer accounts with international exposure, strong benefits & career progression.

We're looking for an experienced Custom Operations Supervisor to join a leading global logistics organisation in London. If you have a strong background in customs, freight forwarding and customer operations and are ready to take ownership of key accounts, develop long-term relationships and influence operational performance, this could be an excellent next step in your career.

Why apply for this Import/Export Supervisor role?

You'll be joining an international business where your expertise and commercial approach can make a real difference:

• Competitive salary dependent on experience
• Progression opportunities within a global logistics organisation
• Private health insurance to support your wellbeing
• Life insurance for added peace of mind
• Bonus scheme rewarding performance and results
• Retirement plans to support your long-term future
• Opportunity to work with major international customers and stakeholders
• A varied role combining customs, operations, customer service and commercial development
• The chance to influence processes, improve efficiency and develop existing accounts

Key Responsibilities:

As an Import/Export Supervisor, you’ll take ownership of day-to-day operations across nominated customer accounts while acting as a key link between customers and internal teams.

• Oversee customer operations, service levels and contractual requirements
• Ensure customs compliance across nominated accounts
• Build and maintain strong local, regional and international customer relationships
• Support account development, commercial growth and continuous improvement
• Monitor volumes, revenue, profitability and operational performance
• Produce and review regular customs and financial reporting
• Coordinate customer teams and ensure consistent processes across the wider network
• Identify opportunities to improve efficiency, reduce costs and strengthen margins
• Attend customer meetings both on and off site
• Work closely with supply chain, logistics and internal management teams
• Lead projects and support the development of customer solutions
• Contribute to team development and wider business objectives

What we’re looking for:

We’re seeking an experienced logistics professional with strong customs knowledge and the confidence to manage both people and customer relationships.

• Minimum 5 years’ senior‑level experience within freight forwarding and customs
• Strong knowledge of customs regimes and international transportation
• Experience across import/export processes and supply chain operations
• Commercially aware with a proven track record in customer service
• Strong negotiation, presentation and project management skills
• Excellent communication and relationship-building abilities
• Confident using Microsoft Office and operational systems
• Able to manage multiple priorities while maintaining a strategic outlook
• Strong people skills with the ability to achieve results through others
• Additional languages would be advantageousIf you’re an experienced Custom Operations Supervisor looking for a role where you can combine customs expertise with customer relationship management and commercial development in London, we’d love to hear from you.

Location │ London

Role │ Custom Operations Supervisor